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Walking the Walk (featuring Ryo Zsun)
Manage episode 411288105 series 3533841
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GUEST BIO:
Ryo Zsun is the culture maestro for the Zappos family of companies, as well as a keynote speaker and thought leader on the power of cultivating healthy workplaces. Everywhere he goes, he shares Zappos’ message of putting people first.
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CORE TOPICS + DETAILS:
[0:35] - Back to Work (Without the Awkwardness)
Comparing sabbatical and the end of maternity leave
Laura discusses her return to work post-maternity leave, comparing it to her previous experience returning from sabbatical. Despite significant personal changes, including a new baby, she was happy to ease back into the company more smoothly than expected. This underscores the company's supportive culture and flexible work environment, highlighting how a strong people-first culture facilitates easier transitions for employees undergoing significant life changes.
[0:45] - Embracing Shifting Priorities
Leveraging life changes to enrich work and personal life
Laura expresses initial concerns that her shift in priorities towards her child might impact her passion and performance at work. However, her positive experience upon returning illustrates how personal changes can enrich one's professional life rather than detract from it. Embracing life's transitions and harnessing them to bring new perspectives and passion helps lift everybody around you.
[10:00] - Company Culture the Zappos Way
Exploring Zappos’ commitment to service
Ryo shares details about his multifaceted role at Zappos, including his contribution to promoting the company's unique culture and exceptional customer service. The conversation sheds light on how Zappos prioritizes being a service company as the foundation of its business model, emphasizing the importance of each employee's role in fostering this environment. The result? Every team member is an ambassador of the values that define Zappos.
[18:00] - A Journey Through Zappos
Ryo’s journey is quintessential Zappos support
Ryo shares his personal journey at Zappos, starting as a barista and evolving into a role where he now wears multiple hats, including that of a concierge and the company's official tour guide. His story is a testament to Zappos' culture of nurturing employee growth and encouraging exploration of diverse roles within the company.
RESOURCES:
- [50:00] Build a Life You Love
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ABOUT LOVE IN LEADERSHIP:
At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.
Learn more at: loveinleadershippodcast.com
ABOUT THE HOSTS:
Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.
Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.
Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.
PRODUCED BY DETROIT PODCAST STUDIOS:
In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.
As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown’s processes to launch today’s most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits.
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