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Words, Actions, and Where They Meet (featuring Alisha Beck, Jeremy DeRuiter, & Brie Roper)
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Words, Actions, and Where They Meet (featuring Alisha Beck, Jeremy DeRuiter, & Brie Roper)
A dive into the principles guiding the Life You Love LaboratoryTM
GUEST BIO:
Alisha Beck, originally from southeast Michigan, has a rich background in people-oriented roles. Starting her career at Dunkin Donuts, she transitioned to BIGGBY® COFFEE where she has held various positions at store and home office levels, including personal development mentoring, culture development, and employee coaching.
Jeremy DeRuiter’s journey began as a barista at Michigan State University, leading to various roles at BIGGBY® COFFEE. With an initial ambition to become a high school teacher, he found his calling in training and operations within the company. His experience covers a broad spectrum, including training, operations, and marketing. Jeremy is now a key figure in the Life You Love LaboratoryTM, focusing on leadership development and improving workplace culture.
Brie Roper made her way from a job at TGI Fridays to a significant role at BIGGBY® COFFEE. Beginning as a barista, she moved through various positions including store leadership and business coaching, and now is a part of the home office team. Brie is loved at BIGGBY® COFFEE for her enthusiasm, commitment to positive workplace culture, and her role as a people development mentor.
CORE TOPICS + DETAILS:
[1:00] - The Power of the Words We Use
Why it’s more than just semantics
One thing that sets BIGGBY® COFFEE apart from some other organizations — and may seem at odds with its unconventional, progressive approach — is its emphasis on using the right language. As Laura says: “It’s really freaking hard to keep language straight within an organization.”
So, why does language matter? Because language shapes culture. The collective understanding and use of specific terms play a crucial role in defining the values and beliefs that underpin the organizational culture.
[13:48] - Empower Individuals, Empower Organizations
Focusing on the one elevates the many
If you want to make your organization more successful, you have to focus on making your people more successful — not as employees, but as human beings. When you develop people from a holistic perspective, helping inspire personal growth, you ultimately enhance workplace culture and create a sense of well-being that leads employees to genuinely love working for your organization.
[48:26] - Engagement: More Than a Buzzword
Why employee engagement should be a top priority for any company
Jeremy brings us back to basics with a simple, unavoidable question: “Are your people engaged, yes or no?”
This might seem like an oversimplification, but the truth is that employee engagement might just be the #1 most effective measurement of success at an organization. Why? Because engaged employees indicate a culture of trust and psychological safety, both critical for a thriving work environment.
[1:10:06] - What We Expect from Our Workplaces
It’s not 1920 — or even 2020 — anymore.
Too many companies are still trying to give their employees what people were asking for a hundred years ago — or even five years ago. But what people want now is flexibility and openness. They want reasonable work arrangements, nurturing environments, open communication, and genuinely fulfilling relationships within their organization.
Great human-centric leaders focus on giving them those things. As Mike says, “I want every employee to walk into work and demand human-centric leadership.” The goal is to transform workplace culture into one where leaders genuinely care for the well-being and development of their team members.
RESOURCES:
- [9:21] BIGGBY COFFEE Franchising®
- [10:11] Live You Love LaboratoryTM
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ABOUT LOVE IN LEADERSHIP:
At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.
Learn more at: loveinleadershippodcast.com
ABOUT THE HOSTS:
Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.
Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.
Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.
PRODUCED BY DETROIT PODCAST STUDIOS:
In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.
As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown’s processes to launch today’s most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits.
Here’s to making (podcast) history together.
Learn more at: DetroitPodcastStudios.com
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