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Negative Reviews – Responding to False Claims Without Breaking HIPAA
Manage episode 426557714 series 3370106
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This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They also identify the specific claims that the reviewer made which then informed the needed response. They also discuss the various dialogue that she and her advisory group exchanged as they discussed the proper response. Finally, Dr. Kuba shares the response that was posted.
Previous Episodes Worth Revisiting:
Real Life Online Patient Reviews and How We Responded
Disgruntled Patients
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