Ep. 46: Coping with Super User Turnover

Medical Advantage Podcast

Super users integrate into so many aspects of day-to-day operations. You may not realize the extent of their impact until you need to replace one. They are the ultimate problem-solvers, managing EHR operations from user access to training, system setup, workflow coordination, RCM quality, customized reporting, and seamless interfaces for billing and pharmacy. But with the looming reality of turnover in healthcare, you need a contingency plan.
In this episode hosted by Rebekah Duke, seasoned EHR consultant Jim Muska provides a deep understanding of the super user role, and how to avoid some of the setbacks when a super user leaves an organization. Jim provides several scenarios to better illustrate how the loss of super users typically plays out. Download this episode to learn:

• Why super users leave
• Why compensation packages are oftentimes not enough to retain talent
• The residual impact of super user turnover, even when the handoff is smooth
• What coverage a healthcare organization should have to ensure they have adequate super user support
• How external support services such as healthcare consultants are a key resource for coping with super user turnover

Healthcare organizations of all kinds and sizes may face the loss of a super user at some point. When you have a super user your organization greatly depends on, it is wise to prepare for their departure which could happen at any given time. Jim’s insights will help you map out a plan for super user turnover so that your operations can continue as usual.

Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode.

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