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Frank Buono: Trust, Loyalty & Destroying Doubt - From $0 to $50 million
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On this week’s special episode of The Motivational Intelligence Podcast, David Naylor interviews Frank Buono, the President of NEXT! Ad Agency, a Division of CGI Communications. Frank has been a fixture at CGI since it was started in 1988, helping to grow annual revenues from $0 to nearly $50 million. This interview covers his journey and the lessons he’s learned along the way - namely, how trust, loyalty and destroying doubt have been keys to his and the company’s success.This is definitely not an episode you want to miss!
Shownotes:
0:13- Intro
1:48- How it began
8:58- Figuring it all out
12:20- Time & unrelenting will
18:50- Behavior dictates circumstance
24:00- Clear expectations are key!
26:50- How to indoctrinate people into the workplace
37:51- What is looked for when recruiting new people
40:30- How to get people to let their guard down during interviews
43:38- Loyalty
46:31- Empathy
49:27- "New manager’s disease"
55:18- The "want to"
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