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31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)
Manage episode 376466332 series 2789380
Content provided by Nielsen Norman Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nielsen Norman Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In this episode, we interview Thomas Wilson, Senior Principal Service Designer at United Healthcare and discuss what service design is and what makes it challenging and rewarding.
Learn more about Thomas Wilson: LinkedIn
NN/g Service Design Resources:
- Service Blueprinting (full-day or half-day formats)
- Service Design Study Guide (free article with links to many more)
- Learn more about UX Master Certification
Some of the (many) people and organizations Thomas mentioned:
42 episodes
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Manage episode 376466332 series 2789380
Content provided by Nielsen Norman Group. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nielsen Norman Group or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In this episode, we interview Thomas Wilson, Senior Principal Service Designer at United Healthcare and discuss what service design is and what makes it challenging and rewarding.
Learn more about Thomas Wilson: LinkedIn
NN/g Service Design Resources:
- Service Blueprinting (full-day or half-day formats)
- Service Design Study Guide (free article with links to many more)
- Learn more about UX Master Certification
Some of the (many) people and organizations Thomas mentioned:
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