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The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
 
Want to hear from people closing multifamily/apartment deals? Listen in as Dan Handford interviews successful multifamily real estate investors as we dive deep into the details on how they got their deal to the finish/closing line and beyond. No fluff. Just getting down to business with how investors are gaining more passive cash flow with multifamily investing. In addition to these interviews, we will also be posting the audio from our weekly multifamily investing webinars so you can enjoy ...
 
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show series
 
Dan Handford of PassiveInvesting.com interviews Jeff Allen, a successful apartment syndicator owning a 52-Unit property in Hummelstown. Jeff shares his journey of where he got the funds he needed to acquire the property. He experienced difficulty with the COVID situation, but pivoting is key. Jeff and his wife had to move to two local banks in the …
 
Dan Handford of PassiveInvesting.com interviews Julius Oni, Leslie Awasom and Tenny Tolofari of XSITE Capital as they discuss the mechanics of a recently concluded deal. We hear the nuts and bolts of what went on behind the scenes and how their team successfully concluded this deal. Multifamily is the holy grail of real estate, and multifamily synd…
 
There is no question that user research has changed over the last two years, but how significant are those changes? The answer is complex, but User Interviews' Erin May (VP Growth & Marketing) and JH Forster (VP Product) demystify these trends and share their observations and hopes for the years to come. Check out the Awkward Silences podcast by Us…
 
As design teams mature in size and scope, the importance of intentionally designing and systematizing processes, approaches, and tools becomes increasingly difficult to ignore. Kate Kaplan shares insights from her research studying design teams and offers tips for those seeking to initiate and lead DesignOps efforts as a way to make design more imp…
 
Dan Handford of PassiveInvesting.com interviews Greg Scully of Real Wealth Solutions. Not every deal will be smooth-sailing, but the lessons learned along the way will be priceless. Today’s guest shares how a 62-unit Buffalo Ridge asset they bought in 2018 was finally sold in March of 2021. Greg Scully of Real Wealth Solutions is a full-time real e…
 
How do you close an $85.5 million deal through the apartment syndication model? Today’s guests are Eric Fitzgerald, Director of Acquisitions, and Chris Neary, Acquisition Associate at PassiveInvesting.com. The two join Dan Handford to give details about the process behind their deal on a 350-Unit Bluewater at Bolton’s Landing in Charleston, SC. The…
 
Life is unpredictable, and you may never know what's in store for you, but you can still make things happen. In business, you need to exert effort and commitment to succeed. Tune into this episode and listen to Kyle Marcotte and Van Hagye's entrepreneurial journey. Kyle Marcotte dropped out of school when he was 20 and started into real estate that…
 
In today's episode of Multifamily Investor Nation, we get to meet Maggie Cheung, Lana Choi, & Jin Wang of Sage Investing Group. They finished a multifamily syndication deal for the 126-unit Barstone Apartments in Dothan, AL. You'd be surprised by how smooth the deal went down because of how much they over-prepared. Join your host Dan Handford as he…
 
A two-part podcast episode discussing the implications of decentralized computing and mixed reality on the future of UX work. Geoff's Website: geoffrobertson.me 1-Hour Talks discussed in the episode: Blockchain 101 Blockchain & UX Related courses: Emerging Patterns in Interface Design (UX Certification eligible course) Upcoming online events: Intra…
 
You might think that because you don’t have large amounts of cash that you can’t invest in real estate. That’s where syndication comes in, letting groups of small investors get their hands on juicy pieces of real estate by pooling their efforts together. In this episode, Dan Handford sits down to talk with apartment syndication experts Brandon Abbo…
 
How do you go about closing a 30-million dollar deal on a 166-unit Bradenton Reserve deal in Bradenton, Florida? Today’s guest can answer that for you! Joining Dan Handford are seasoned real estate investors, multifamily syndicators Ryan Webster and Warren Dresner. They are also Managing Partners at Equity Yield Group. They break down the process o…
 
Continue learning in real estate and you will scale up. Do you know how to build relationships with investors in the most effective way? Dan Handford sits down for a conversation with apartment syndication expert Dan Krueger about his real estate journey. Dan specifically shares his experience on a 34-unit Origin Properties deals in Minneapolis. He…
 
Product visions can align a team and inspire a better future state. When visions stem from real user needs, the ideas that follow have the greatest potential for success. NN/g UX Specialist Anna Kaley discusses keeping users at the center of product development, and shares insights from next weeks' UX Vision and Strategy Series, presented alongside…
 
If you are not using the Internet in this day and age, then you are not only missing out but falling behind. Today's returning guest proves to us that with the use of social media, you can get the right connections in real estate. Jonathan Barr sits down again with Dan Handford to share how a Twitter connection led him to an asset and, as negotiati…
 
To kick off Season 2, we're releasing a special edition episode, inspired by a tweet posted by @AllisonGrayce in Feb 2021, where she asks followers, "what's a #ux hill you regularly die on?" Host Therese Fessenden asks both NN/g team members and members of the UXC and UXMC community what issues, topics, and principles they fiercely stand by, and sh…
 
Have you ever thought about buying an asset as huge as a 416-unit apartment? Apartment syndicator Sathesh Singaram definitely has. Join your host Dan Handford as he talks to the Founder of Fortune Investments Group, Sathesh Singaram on how and why he closed a deal for 416-unit Cedar Run Apartments in Memphis. Learn about the PILOT program and Sathe…
 
How do you do proper due diligence when looking for properties to invest in? Dan Handford’s guest today is Gabe Gruszynski, an Apartment Investor who recently acquired the 36-Unit Walnut Manor in Dallas. Join in the conversation as Gabe walks Dan through how he got the opportunity, made due diligence, and closed the deal. There’s more than meets th…
 
Phoenix, Arizona is a prime spot for real estate, especially multifamily developments. In this episode, we hear about our guest and their recently concluded deal that has blossomed into a 30-unit development project. Dan Handford and our guest, multifamily real estate investor, Dallon Schultz, discuss real estate and multifamily in Phoenix. Dallon …
 
Greenville, South Carolina is a bustling, vibrant city that is growing with the times. With the demand for housing going up, many investors are flocking to invest in real estate. How then do you get started in the midst of a hyper-competitive market? Arn Cenedella of Spark Investment Group joins Dan Handford on the podcast today to break down a 43-…
 
What does it take to consistently raise capital and close deals? Today’s episode breaks down exactly that, as Dan Handford and Anthony Vicino, Founding Partner at Invictus Capital, discuss closing deals during COVID, living with integrity, and how to treat your investors when things don’t go according to plan. Listen in to hear Anthony’s journey fr…
 
Want to scale your multifamily business but don’t know where to start? Get inspired in this episode and be motivated to take that big leap! Join Dan Handford and Robert Martinez as they delve into apartment syndication and sourcing deals. Robert Martinez is the CEO of Rockstar Capital, which is considered one of the most decorated property manageme…
 
One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations. Kara Pernice's Articles and Videos (NN/g bio) NN/g courses a…
 
Are you ready to make the transition from single family to multifamily real estate investing? Hesitant to make the jump? Then today’s episode is a must-listen for you. Johnny Lynum, an active duty Airforce veteran, joins Dan Handford to break down the first multifamily acquisition that he closed on during the height of COVID. This episode is packed…
 
Advocating for UX work is hard. It's even harder when you're the only UX professional on your team. That said, there is still hope for one-person UX teams, and Garrett Goldfield shares his recommendations on how to make the most out of limited time and resources, and how to lead the charge in shifting corporate culture toward a more human-centered …
 
What do you do when your 50-year-old building catches fire in the second month of ownership, and all your residents lose heat in the dead of winter? Learning opportunity! On today’s episode, Randy Langenderfer shares some incredible stories about how to deal with major issues and still come out on top. Listen in to hear how he partnered with the re…
 
What’s one thing you absolutely need to succeed in multifamily real estate investing? Persistence. Today’s guest, Adriel Hsu, breaks down a 32-unit acquisition near Houston, and how being persistent helped him lock down a killer off market deal, close during the height of Covid panic, and deal with a massive issue at the property. Listen in to hear…
 
To celebrate our first podcast milestone, we flipped the script. NN/g UX Specialist Rachel Krause guest-hosts this episode, and interviews host Therese Fessenden about the concept of "delight" in user experience: what it is, why the pursuit of delight can often be a short-sighted and misunderstood endeavor, and how a more holistic approach to inter…
 
How do you find a killer deal in one of the hottest markets in the country? Find reasons to say yes when other investors are saying no. Sandhya Seshadri joins Dan on the podcast today to break down exactly why she went after a 1960’s vintage product with a loan assumption, and how she’s extracting maximum value from the asset at a fraction of a typ…
 
How do you form dynamic partnerships to acquire thousands of units, own a market, and achieve economies of scale? Today’s guests, Logan Freeman & Parker Webb of FTW investments have the answers. Listen in to today’s episode to hear how they’re crushing it in the Kansas City market, adding massive value, and learning as they go!…
 
If you’re feeling challenged finding a deal in the market right now, today’s episode is for you. Listen in to hear how Suzy and Michael acquired their first deal, an 88-unit value add project in Tulsa, OK… from abroad, during Covid! This episode is packed with wisdom and practical tips on how to develop authentic relationships by consistently showi…
 
What does value-add really mean? Listen in to today’s knowledge packed episode to find out. Chris and Colin of Park Ave Capital break down how they’re locking down great deals in a competitive market, why it’s crucial to start with adding value before bumping rents, and how an intimate knowledge of your market puts you in the strongest position whe…
 
Ever considered the risks of starting too small? On today’s episode, you’ll hear from Hayden Harrington of Momentum Multifamily on why he went against the conventional wisdom of starting small and went BIG instead, with a 228-unit value add acquisition in the hot Houston market. Listen in to hear how he started out by providing real value, built a …
 
Does having more experience in the UX industry enable you to make better design decisions by intuition? Does user research ever become a waste of time if some research already exists in academic papers? The answer, it seems, is not that simple. In this episode, UX Specialists Alita Joyce and Therese Fessenden discuss why, after all these years doin…
 
If you think house hacking is just a strategy to pay your mortgage, you’ll want to listen closely to today’s episode. Dan deep dives a 24-unit acquisition with Chantz Ireland, who used the equity from a triplex he bought as a 21-year-old to acquire this off market deal in Springfield, Illinois. You’ll hear how he re-allocated the $260k in equity he…
 
If you think house hacking is only for duplexes, you won't want to miss this episode. David Toupin with Obsidian Capital shares how he effectively leapfrogged the single-family stage of real estate investing and house-hacked a 96-unit apartment building, living onsite for nearly 2 years to gain hands-on experience managing a value-add project. List…
 
How do you get a 30% discount in one of the most competitive markets in the country? Today's guest, James Kandasamy, a vertically integrated operator in Texas breaks down how he made a split-second decision to purchase a 263-unit property that other investors wouldn’t touch. You’ll learn how he generates massive returns by leaning in to deals other…
 
What's the secret to scaling quickly from small properties to 100+ unit acquisitions? Network, network, network. Today’s guests, brothers Chris and Ashton Levarek of Valkere Investment Group, discuss a 120-unit value add acquisition in Greenville, TX. Listen in to learn how to leverage your strengths and scale faster with strategic partnerships and…
 
What does it take to create a great customer experience? As it turns out: a lot more than just a series of great interactions. Kim Salazar, Sr. UX Specialist, shares her expertise on what omnichannel experiences are, why they matter for CX, and how having a mature CX means fundamentally changing how we view and handle UX work. Resources cited in th…
 
What are you willing to do to achieve your investing dreams? On today's episode, Dan Handford deep dives with married couple Snowie and Zach of A-Strategy management, who sold their dream house to go all in on multifamily investing. We discuss how they put two adjacent properties under contract to achieve economies of scale, strategically renovated…
 
What’s the difference between an investor and a business owner? Today’s guest, Lucas Miller of Bannock Capital wanted to leapfrog the small investor phase and scale up to a large multifamily business as quickly as possible. In this episode you’ll learn: how he locked down a 200 unit value-add project with almost no competition from other buyers, wh…
 
Is everyone overpaying for apartment deals in this market or what? Is hiring the right coach and getting around the right people worth the investment? Should you focus on finding deals or building investor relationships? Today's guest, Jennifer Barner of Lighthouse Ventures answers these questions and more as she sits down with Dan Handford of Pass…
 
Do you think you need a HUGE network to raise capital? Today’s episode might change your mind. Charles Seaman from Three Oaks Management joins Dan Handford with PassiveInvesting.com on the Multifamily Investor Nation podcast to discuss his recent $2.47 million, 48-unit value add acquisition in Sumter, South Carolina. Listen in to learn how they rai…
 
"Keep it simple," is one of many great UX mantras... but how exactly does someone "keep it simple" when working with complex applications? In this episode, Page Laubheimer, Senior UX Specialist with NN/g, shares his expertise in information architecture (IA) and complex app design, recommends a few ideas to "lessen digital misery" on business-to-bu…
 
Think multifamily syndication is an all or nothing, full time endeavor? Think again. Partnerships can be incredibly powerful as this episode reveals. Doctors' Vikram Raya and Ravi Gupta of Viking Capital join Dan Handford from PassiveInvesting.com on the Multifamily Investor Nation podcast to discuss their recent 192-unit acquisition in Atlanta. If…
 
The importance of building rapport with the broker community cannot be underestimated in multifamily real estate. With his lean team, Kyle Jones uses these broker relationships to land some of the best big multifamily deals in the American Southeast, including a 100-unit Roads Ferry Apartments deal in Huntsville, Alabama. Kyle is the President at T…
 
With enough motivation and planning, finding and securing an excellent real estate deal even in the middle of a pandemic is possible. This is what multifamily syndicator Spencer Gray had done when he found a handsome deal before 2020 ended. Joining Dan Handford, the CEO of Gray Capital, LLC shares how he came across 290-unit villas in South Bend, I…
 
When you’re just starting to shift from single-family to multifamily, it often helps to be a fast learner. That is what Arn Cenedella is going for in his first attempt at apartment syndication – a 12-unit Springdale Apartments property located in Spartanburg, South Carolina. Arn’s transition from single-family to multifamily is pretty quick, but yo…
 
Like everything in life, investing in big multifamily properties is all about the right relationships. That is certainly what went on with a deal for an 84-unit property called National Road Apartments in Columbus, Ohio. Listen in as apartment investor Steven Libman joins Dan Handford to walk us through the process by which they acquired the deal. …
 
Aren't all "user-centered" designs ethical by default if we're giving people what they want? Not exactly. Maria Rosala, UX Specialist at NN/g, shares her thoughts about how we can be better researchers and designers by asking critical questions about our research and design decisions, evaluating important tradeoffs, and ensuring we include the righ…
 
You can only work under somebody for so long. Especially in this industry, many investors will find themselves doing their own thing sooner or later. Apartment investor, Kyle Hetherington, is on this very journey, starting his company and becoming a Principal of Fulton Street Partners LLC. In this episode, he joins Dan Handford to share more about …
 
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