12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)


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One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations.

Kara Pernice's Articles and Videos (NN/g bio)

NN/g courses and articles referenced in this episode:

Research repository tools mentioned:

Other ResearchOps pioneers and communities:

...and if you were curious what research papers launched Kara into her UX career, here are two of them:

  • Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108.
  • Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.

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