12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)

NN/g UX Podcast

One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations.

Kara Pernice's Articles and Videos (NN/g bio)

NN/g courses and articles referenced in this episode:

• ResearchOps (UX certification course)
• ResearchOps (article)
• Research Repositories for Tracking UX Research and Growing Your ResearchOps (article)
• Design Systems 101 (article)
• DesignOps (UX certification course)

Research repository tools mentioned:

• Dovetail
• Consider.ly
• Airtable

Other ResearchOps pioneers and communities:

• Kate Towsey's Work (articles on Medium)
• Leveling up your Ops and Research — a strategic look at scaling research and Ops (by Brigette Metzler)
• ResearchOps Community (and Slack channel)

...and if you were curious what research papers launched Kara into her UX career, here are two of them:

• Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108.
• Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.