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Ep. 35 – Salla Seppä – Secrets of Customer Experience at Nordic Business Forum
Manage episode 285228008 series 2878573
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Salla Seppä, Chief Customer Experience Officer at the Nordic Business Forum, shares with Stefano and David some of the secrets behind the legendary standard of customer experience at NBF; from focusing on the strategy right down to sewing buttons onto the guests’ coats. Have a listen to the story of how Salla came to work […]
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