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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Not In My Backyard! explicit
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Content provided by Not In My Backyard!, Cody Lindquist, and Charlie Todd. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Not In My Backyard!, Cody Lindquist, and Charlie Todd or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
A panel of New York’s most opinionated comedians, journalists, and politicians debate all the local issues causing drama in your neighborhood’s Facebook group. Hosted by Cody Lindquist (Our Cartoon President, Vice News) and Charlie Todd (Improv Everywhere, Pixar In Real Life)
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88 episodes
Mark all (un)played …
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Content provided by Not In My Backyard!, Cody Lindquist, and Charlie Todd. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Not In My Backyard!, Cody Lindquist, and Charlie Todd or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
A panel of New York’s most opinionated comedians, journalists, and politicians debate all the local issues causing drama in your neighborhood’s Facebook group. Hosted by Cody Lindquist (Our Cartoon President, Vice News) and Charlie Todd (Improv Everywhere, Pixar In Real Life)
…
continue reading
88 episodes
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Not In My Backyard!

1 Alise Morales, Jamie Stelter, Rollie Williams 1:03:31
1:03:31
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Live form the UCB Theatre NY, we discuss the mayor's race, Mr. Softee, speed limits, and Bacon Liquid Egg and Cheeses. This Month’s Panelists: Alise Morales (Go Touch Grass), Jamie Stelter (Co-Host “Mornings On 1”, NY1), Rollie Williams (Climate Town)
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Not In My Backyard!

1 Sal Gentile, Michael Cruz Kayne, Carlina Rivera 1:04:33
1:04:33
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Live form the UCB Theatre NY, we discuss if there should be a dog tax, intersection daylighting, the Carrie Bradshaw stoop and much more. This Month’s Panelists: Sal Gentile (Writer, Late Night with Seth Meyers), Michael Cruz Kayne (Writer, The Late Show with Stephen Colbert), Carlina Rivera (NYC Council Member)…
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