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Content provided by Amy Porterfield. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Amy Porterfield or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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#712: Dealing with Disaster in Italy: 4 Ways I’m Transforming my Customer Support Strategy After an Overseas Ordeal
Manage episode 438247852 series 2982448
Content provided by Amy Porterfield. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Amy Porterfield or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level.
Ready to kickstart your digital course journey? Join me in my Course Confident Bootcamp!
Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back.
Today, I cover:
- (3:01) The quick backstory of our customer service nightmare in Italy
- (8:28) Why you should always acknowledge and validate your customer’s feelings
- (11:13) The importance of providing clear next steps to your customers
- (13:17) Tips for maintaining proactive follow-ups
- (15:29) How to turn a negative experience into a positive one with a “surprise and delight”
- (17:35) What you should include in your customer service playbook
- (21:40) Using customer feedback to grow your business
Listen in because while your marketing brings them in, exceptional service keeps them coming back, my friend!
Resources Mentioned in the Episode
Ready to kickstart your digital course journey? Join me in my Course Confident Bootcamp!
Follow Amy
Online Marketing Made Easy podcast
Rate, Review, & Follow on Apple Podcasts
"I love Amy and Online Marketing Made Easy." If that sounds like you, please consider rating and reviewing my show! This helps me support more people -- just like you -- move toward the online life and business that they desire. Click here, scroll to the bottom, tap to rate with five stars, and select “Write a Review.” Then be sure to let me know what you loved most about the episode!
Also, if you haven’t done so already, follow the podcast. I’m adding a bunch of bonus episodes to the feed, and if you’re not following, there’s a good chance you’ll miss out. Follow now!
783 episodes
Share
Manage episode 438247852 series 2982448
Content provided by Amy Porterfield. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Amy Porterfield or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Why customer service is the key to building lasting relationships, turning first-time customers into raving fans, and scaling your business to the next level.
Ready to kickstart your digital course journey? Join me in my Course Confident Bootcamp!
Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back.
Today, I cover:
- (3:01) The quick backstory of our customer service nightmare in Italy
- (8:28) Why you should always acknowledge and validate your customer’s feelings
- (11:13) The importance of providing clear next steps to your customers
- (13:17) Tips for maintaining proactive follow-ups
- (15:29) How to turn a negative experience into a positive one with a “surprise and delight”
- (17:35) What you should include in your customer service playbook
- (21:40) Using customer feedback to grow your business
Listen in because while your marketing brings them in, exceptional service keeps them coming back, my friend!
Resources Mentioned in the Episode
Ready to kickstart your digital course journey? Join me in my Course Confident Bootcamp!
Follow Amy
Online Marketing Made Easy podcast
Rate, Review, & Follow on Apple Podcasts
"I love Amy and Online Marketing Made Easy." If that sounds like you, please consider rating and reviewing my show! This helps me support more people -- just like you -- move toward the online life and business that they desire. Click here, scroll to the bottom, tap to rate with five stars, and select “Write a Review.” Then be sure to let me know what you loved most about the episode!
Also, if you haven’t done so already, follow the podcast. I’m adding a bunch of bonus episodes to the feed, and if you’re not following, there’s a good chance you’ll miss out. Follow now!
783 episodes
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Similar to Online Marketing Made Easy with Amy Porterfield
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…
continue reading
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1
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No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, sa ...
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continue reading
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continue reading
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