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Accomplishing Operational Excellence with James Cox
Manage episode 361171923 series 2895817
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If you treat people like a process, they feel it.
There's no shortage of hospitals or businesses that have a great facilities, and the right processes in place, but if you don’t treat employees like human beings, all of that is worthless.
In this episode, James Cox, CEO of Arkansas Continued Care Hospital, shares some of the ways he and his team have obtained operational excellence and maintained a healthy company culture.
With vulnerability as the foundation, James and his team have an organization that welcomes feedback, innovation, and change.
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