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Encouraging Engaged Excellence with Chris Soop, Michael Burgett, Eric Waller, and Damian Skelton
Manage episode 299227161 series 2895817
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Partner and community engagement is something we value highly at Medxcel. To recognize and encourage engagement excellence in our hospital facilities, we created the S.E.E. (Sites of Engaged Excellence) Awards. Organizations must have high marks in four key areas to receive this award: elements of engagement/service, communication, overall relationship, and healthy associate-customer engagement.
Joining us to share their experiences with award-winning sites and shed light on building excellence are Area Vice Presidents, Chris Soop, Michael Burgett, Eric Waller, and Damian Skelton.
Discover how the S.E.E. Awards help ensure a positive customer experience and boost associate engagement in this episode of Outside the Patient’s Door.
On this episode, you’ll hear:
- [02:21] What are the Sites of Engaged Excellence Awards and why are they important?
- [04:26] What motivates sites to receive these awards?
- [06:26] What are sites doing well to win these awards?
- [07:59] What does a positive customer experience mean?
- [09:24] How is the data collected and evaluated to determine winners?
- [11:12] How does this data show value to customers?
- [12:50] How do you celebrate sites that win awards?
- [14:10] What is one thing that listeners can implement to improve their customer’s experience?
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