Top Takeaways from Season 4: Incorporating Positivity and Improving Performance

Outside the Patient's Door

In this season of Outside the Patient’s Door, our guests shared how they’re tackling the ever-changing healthcare demands. The season was full of great ideas, stories, and advice, so before we close this chapter, we want to reflect on our guests' wisdom.

We’ll revisit three key themes that emerged throughout the season: serving the community, incorporating positivity, and improving performance.

In this episode, you’ll hear about:

• [00:45] Creatively partnering with your community with Helen Johnson, President of Sparrow Eaton Hospital
• [02:00] Sustaining your team’s engagement by focusing on the community with Neil Thornbury, CEO of T.J. Regional Health
• [02:50] Building a community of trust and empathy with Cleveland Francis, Diversity Advisor at Inova Heart and Vascular Institute
• [03:50] Caring for your community’s mental health with Patty Hillis-Clark, Executive Director at Devereux Advanced Behavioral Health
• [04:40] Incorporating positivity into your day-to-day with Jennifer Krippner, Chief Experience Officer at the Institute for Healthcare Excellence
• [05:45] How positivity boosts productivity with Jordan Voigt, President of Genesis Medical Center - Davenport
• [06:35] Centralizing care with David Rahija, President of Northshore University HealthSystem
• [07:35] Fostering a psychologically safe environment with Kyle Kellum, CEO of Cherry County Hospital
• [08:45] Taking a data-driven approach to performance with Mark Boucot, President & CEO of Garrett Regional Medical Center and Potomac Valley Hospital