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Manager as Coach: The Role Managers Can and Should Play in the Workplace with Dr. John Bennett
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What’s usually the single largest line item on an organizations’ operating budget? More often than not, it’s their people. People likely make up anywhere between 40-80% of an operating budget, depending on the organization. Upskilling your managers to be effective coaches allows you to invest in the people who make things happen. Manager-as-coach is a role managers can and should play in the workplace because effective coaching can mean the difference between keeping your employees stuck or empowering them to come up with their own solutions to challenges.
On this week’s episode, Dr. John Bennett shares how effective managers and leaders as coaches practice three powerful coaching techniques: 1) asking powerful questions, 2) creating and participating in feedback systems, as well as 3) actively listening. Learn all about which skills make up excellent coaches, how managers set boundaries, and an easy to use feedback model any manager can use in their coaching practice. Tune into the end to learn about John’s most recent paradigm shift.
Guest Information
Dr. John Bennett is president of Lawton Associates, a consulting firm that specializes in helping individuals, teams and organizations prepare for, excel through and learn from change by providing consulting, executive coaching, training, and facilitation services to clients in the for-profit, not-for-profit, and government sectors. John is also a professor of business & behavioral science at the McColl School of Business at Queens University of Charlotte and holds the Wayland H. Cato, Jr. Chair of Leadership and teaches graduate courses about coaching, social identities, leadership, and interpersonal & group dynamics.
He is the author or co-author of dozens of publications including the book, Coaching for Change. He was named a charter Fellow in The Lewin Center and a Founding Fellow of the Institute of Coaching, which is affiliated with McLean Hospital, Harvard Medical School. In 2020, he was recognized as one of the top coaches in Charlotte, NC. John earned an MPA degree from the University of North Carolina at Greensboro and MA and PhD degrees in human and organizational systems from Fielding Graduate University.
He is currently working on two projects:
Research about how lived-experiences influence the work of award winner chefs
Writing a book about managerial coaching that will be published by DeGruyter publishing in 2024
Visit his website here: https://www.lawton-associates.com
Connect with him here: https://www.linkedin.com/in/john-bennett-phd-976233/
Host Contact Information
Check back weekly for new episodes. Interested in being a guest on the podcast or inquiring about sponsorship opportunities, write to us at paradigmshiftspodcast@gmail.com.
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Chapters
1. What does it mean to be manager as coach? (00:02:16)
2. Put me in coach (00:02:32)
3. Coaching roles (00:03:00)
4. The many hats managers wear (00:04:41)
5. We're not coaxing, we're coaching (00:05:13)
6. Managers who coach, develop employees who problem solve on their own (00:06:30)
7. The difference between an average and an exceptional leader (00:06:51)
8. Three ways managers can use coaching (00:07:45)
9. What does it actually look like? (00:10:41)
10. Ask more questions (00:11:32)
11. Deliver feedback on a regular basis (00:11:47)
12. Learn to listen (00:13:12)
13. Effective managers who are coaches do this really well (00:13:59)
14. Managers set good boundaries (00:16:08)
15. Managers have a responsibility to develop their employees (00:17:53)
16. How can managers have a positive ripple out impact (00:20:26)
17. What percent of your operating budget is people? (00:22:25)
18. Managers who think they don't have time to coach (00:23:46)
19. Executives play a role too (00:27:25)
20. Feedback is the foundation of being an effective coach (00:27:40)
21. Not giving feedback is still giving feedback (00:29:30)
22. 4 steps to giving feedback easily (00:29:42)
23. Mastery Model (00:33:11)
24. Climbing the ladder of inference (00:35:38)
25. Want to be a manager with a good coaching approach? (00:37:53)
26. Can anyone be a coach? (00:39:42)
27. What's your most recent paradigm shift? (00:42:41)
24 episodes
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