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Ep.63: Petra De Ruiter, Transavia

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Manage episode 210302988 series 1439018
Content provided by Seth Adler. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Seth Adler or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Joining us from PEX Europe in the Netherlands, Trasavia COO Petra De Ruiter joins us and shares that the company has been in business for 50 years due to their focus on customer experience and operational excellence. They understand that no matter what price the consumer pays, they want a seamless travel experience. While Petra and her team have utilized traditional process excellence methodologies, they were interested in structural improvements which would bring the enterprise into the world of tomorrow. And so while looking at the people, the culture and the structure, Petra set a north star for her vision, but left it somewhat opaque to ensure that it was Agile.
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151 episodes

Artwork
iconShare
 
Manage episode 210302988 series 1439018
Content provided by Seth Adler. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Seth Adler or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Joining us from PEX Europe in the Netherlands, Trasavia COO Petra De Ruiter joins us and shares that the company has been in business for 50 years due to their focus on customer experience and operational excellence. They understand that no matter what price the consumer pays, they want a seamless travel experience. While Petra and her team have utilized traditional process excellence methodologies, they were interested in structural improvements which would bring the enterprise into the world of tomorrow. And so while looking at the people, the culture and the structure, Petra set a north star for her vision, but left it somewhat opaque to ensure that it was Agile.
  continue reading

151 episodes

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