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Ep 304: Pos Malaysia CEO Charles Brewer on transformation, strategy, and sustainability
MP3•Episode home
Manage episode 362906026 series 2068608
Content provided by Ian Kerr and Postal Hub Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Kerr and Postal Hub Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Pos Malaysia Group CEO Charles Brewer discusses the postal operator's transformation strategy and its sustainability push:
- Board's remit to transform and turnaround Pos Malaysia
- No glitter without the basics!
- The need to focus on core logistics functions, including parcel delivery performance
- Understanding customers' needs
- The three parts of Pos Malaysia's strategy: fix the basics, transforming the core, and creating incremental value
- Competition in the Malaysian delivery sector
- Monopoly on letters, improvement in quality of service
- Different approach to regulated and non-regulated business
- Value-add for mail
- Transition from letter-centric to parcels-centric business
- Inflation and spending power - impact on parcel volumes
- Retailers in-sourcing logistics
- Start-ups and new delivery entrants
- Leveraging retail / post office network
- Communicating with the parcel recipient
- Using WhatsApp in parcel delivery notifications and interactions
- USO - letters and post offices in rural areas
- Pos Malaysia's sustainability roadmap
- Introducing electric vehicles to the delivery fleet
- Solar power in the Pos Malaysia network
348 episodes
MP3•Episode home
Manage episode 362906026 series 2068608
Content provided by Ian Kerr and Postal Hub Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Kerr and Postal Hub Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Pos Malaysia Group CEO Charles Brewer discusses the postal operator's transformation strategy and its sustainability push:
- Board's remit to transform and turnaround Pos Malaysia
- No glitter without the basics!
- The need to focus on core logistics functions, including parcel delivery performance
- Understanding customers' needs
- The three parts of Pos Malaysia's strategy: fix the basics, transforming the core, and creating incremental value
- Competition in the Malaysian delivery sector
- Monopoly on letters, improvement in quality of service
- Different approach to regulated and non-regulated business
- Value-add for mail
- Transition from letter-centric to parcels-centric business
- Inflation and spending power - impact on parcel volumes
- Retailers in-sourcing logistics
- Start-ups and new delivery entrants
- Leveraging retail / post office network
- Communicating with the parcel recipient
- Using WhatsApp in parcel delivery notifications and interactions
- USO - letters and post offices in rural areas
- Pos Malaysia's sustainability roadmap
- Introducing electric vehicles to the delivery fleet
- Solar power in the Pos Malaysia network
348 episodes
All episodes
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