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The Disney Blueprint: Redefining Optometric Customer Service
Manage episode 419636163 series 2391835
Content provided by Power Practice and The Power Practice. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Power Practice and The Power Practice or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Ever wondered how Disney consistently delivers magical experiences? In this episode of the Power Hour, host Eugene Shatsman sits down with Dennis Snow, a customer experience legend who spent over two decades at Disney. Dennis shares invaluable insights from his time at the Disney Institute and reveals how their principles can be applied to elevate your optometry practice. Eugene adds to the conversation by sharing real-world examples and anecdotes from his work with clients, emphasizing the importance of creating "wow" moments and fostering a positive patient experience.
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Manage episode 419636163 series 2391835
Content provided by Power Practice and The Power Practice. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Power Practice and The Power Practice or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Ever wondered how Disney consistently delivers magical experiences? In this episode of the Power Hour, host Eugene Shatsman sits down with Dennis Snow, a customer experience legend who spent over two decades at Disney. Dennis shares invaluable insights from his time at the Disney Institute and reveals how their principles can be applied to elevate your optometry practice. Eugene adds to the conversation by sharing real-world examples and anecdotes from his work with clients, emphasizing the importance of creating "wow" moments and fostering a positive patient experience.
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Similar to Power Hour Optometry
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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…
continue reading
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continue reading
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