Encore: Monitoring Social Media for Situational Awareness

Preparing for the Unexpected

Social Media can help us in many ways but it can also cause us harm if we don't pay close attention to what information is being presented by the various social media platforms. This week, we talk with Lt. Glen Mills who is a specialist in monitoring social media for situational awareness and is a Lieutenant with the Burlington, Massachusetts police department. Drawing upon extensive experience and using some real-life examples, Lt. Mills gives us tips and insights into how we can better prepare ourselves for the deluge of information conveyed through various social media sites and identifying what information is real and what may not. These tips will help all organizations, communities and individuals better prepare for - and respond to - potential situations that can cause us harm and prevent us from being taken in by those who would do us harm.