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Empathy as a Learnable Business Skill | Michele Hansen

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Manage episode 438901865 series 2854042
Content provided by John Ball. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Ball or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Mastering Empathy in Business: An Interview with Michele Hansen

In this episode of Present Influence, host John Ball interviews Michele Hansen, author of 'Deploy Empathy.'

Michele discusses her journey from the technical side of business to understanding and mastering empathy.

The episode covers how empathy can be a learned skill crucial for business success, even in technical fields like software development.

Michele shares her insights on applying empathy in product management, marketing, and sales, emphasizing the importance of understanding people's contexts.

The conversation explores the unexpected benefits of empathy in building trust and deepening relationships, as well as Michele's experiences and strategies for successful podcasting.

Listeners are encouraged to consider how they can apply empathy in their own professional and personal lives.

00:00 Introduction: The Importance of Empathy in Business

00:17 Meet Michelle Hansen: From Technical Background to Empathy Advocate

02:57 The Journey to Entrepreneurship and Writing a Book

06:01 Understanding Empathy: Michelle's Insights

08:40 Applying Empathy in Business and Beyond

18:29 The Role of Podcasting in Promoting Empathy

26:56 Practical Tips for Developing Empathy

40:57 Conclusion: Embracing Empathy in Professional Life

  continue reading

168 episodes

Artwork
iconShare
 
Manage episode 438901865 series 2854042
Content provided by John Ball. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Ball or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Mastering Empathy in Business: An Interview with Michele Hansen

In this episode of Present Influence, host John Ball interviews Michele Hansen, author of 'Deploy Empathy.'

Michele discusses her journey from the technical side of business to understanding and mastering empathy.

The episode covers how empathy can be a learned skill crucial for business success, even in technical fields like software development.

Michele shares her insights on applying empathy in product management, marketing, and sales, emphasizing the importance of understanding people's contexts.

The conversation explores the unexpected benefits of empathy in building trust and deepening relationships, as well as Michele's experiences and strategies for successful podcasting.

Listeners are encouraged to consider how they can apply empathy in their own professional and personal lives.

00:00 Introduction: The Importance of Empathy in Business

00:17 Meet Michelle Hansen: From Technical Background to Empathy Advocate

02:57 The Journey to Entrepreneurship and Writing a Book

06:01 Understanding Empathy: Michelle's Insights

08:40 Applying Empathy in Business and Beyond

18:29 The Role of Podcasting in Promoting Empathy

26:56 Practical Tips for Developing Empathy

40:57 Conclusion: Embracing Empathy in Professional Life

  continue reading

168 episodes

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