Remote Consultations in General Practice

Primary Care UK: Let's Learn Together

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THIS EPISODE is about getting it right when providing remote consultations to patients in the GP or Primary Care setting.
It focuses on the sudden increase in remote consultations in recent times, and what issues we should be considering when offering patients consultations in this way. Munir Adam speaks with Anwar Khan who provides insights into how to do it better. Includes:

• The potential pros and cons of remote consulting
• Important considerations such as framing, setting and context.
• About personal capital and about establishment of rapport
• The disconnect
• About this being a training need across the Primary Care professions.

SPECIAL THANKS to the guest speaker Dr Anwar Khan.

Anwar Khan is a GP Principal and Trainer in Chingford who joined NHS Resolution in late 2020 as Senior Clinical Advisor. He works with the Safety and Learning Team not only to maximize learning from claims but also promoting activities to reduce harm within primary care. His senior roles in commissioning as well as education & assessment are driven by a passion to promote patient safety through education, significant event analysis, and promoting safe systems around hard working professionals on the frontline of Primary Care.

This episode was produced in partnership with North-East London Training Hub.

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Chapters

1. Remote Consultations in General Practice (00:00:00)

2. Scenario (00:00:48)

3. What we'll cover (00:01:11)

4. Introducing Anwar Khan (00:04:21)

5. Remote - accelerated by the pandemic (00:05:10)

6. Was it needed; were we ready for it? (00:08:52)

7. Who decides remote vs F2F? (00:12:35)

8. Important considerations (00:15:36)

9. Setting (00:19:58)

10. Flexibility, efficiency (00:21:25)

11. The Disconnect (00:25:09)

12. Photodermatology (00:27:24)

13. Personal capital (00:30:06)

14. It's a training need (00:32:44)

15. Summary by Dr Khan (00:35:56)

16. Final comments (00:37:25)

17. Disclaimer (00:39:17)