From Spotify to Google: Mastering Delight for Success (With Nesrine Changuel, PhD ex Google, Spotify & Skype)

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In this episode, Ben Maynard sits down with Nesrine Changuel, PhD, a distinguished product management professional with a rich history at leading tech companies, including Google, Spotify, and Skype. Nesrine is passionate about building innovative products that solve users' problems. Known for her self-management skills, excellent team and relationship-building abilities, and strong communication, Nesrine enjoys collaborating with others to create impactful products. She shares her incredible journey from a research engineer to becoming a product coach and delves into the importance of delight in product management. The conversation explores how delight can create a lasting competitive advantage, drive user loyalty, and enhance product shareability.
Learn more about Nesrine's coaching and advisory services for product teams. Nesrine on LinkedIn - https://bit.ly/4ctz0Sh
Key Highlights:

🔍 08:13 - The Importance of Delight in Product Development
🔍 10:26 - The Power Of Emotional User Connection
🔍 12:25 - Cracking The Code To Product Delight
🔍 20:18 - Strategic Product Development Decisions
🔍 28:22 - The Story Behind Spotify's Discover Weekly: The Importance of Familiarity
🔍 39:32 - Designing For Delight: Product Principles

Discover practical insights on how to elevate your products by focusing on delight, balancing innovation with user comfort, and fostering a playful and safe organisational culture.

Join us as Nesrine Changuel shares her expert insights and learn how you can create products that not only meet user needs but also bring joy and surprise to their lives.
Reflective Questions for Listeners:

1. How can you create moments of joy and surprise in your product to delight your users?
2. What familiar elements can you incorporate into new features to make them more engaging?
3. How does your organisational culture support or hinder the creation of delightful products?

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Host Bio

Ben is a seasoned expert in product agility coaching, unleashing the potential of people and products. With over a decade of experience, his focus now is product-led growth & agility in organisations of all sizes.
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Ben Maynard

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Listen & Share On Spotify & iTunes

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Chapters

1. From Spotify to Google: Mastering Delight for Success (With Nesrine Changuel, PhD ex Google, Spotify & Skype) (00:00:00)

2. The Importance of Delight in Product Development (00:08:13)

3. The Power Of Emotional User Connection (00:10:26)

4. Cracking The Code To Product Delight (00:12:25)

5. Strategic Product Development Decisions (00:20:18)

6. The Story Behind Spotify's Discover Weekly: The Importance of Familiarity (00:28:22)

7. Designing For Delight: Product Principles (00:39:32)