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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Content provided by psmakeitmakesense. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by psmakeitmakesense or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Friends Sureena and Trishna discuss all-things Asian and the impact of being an Asian woman in today’s society. They shine a light on topics often considered taboo in Asian culture, whilst providing their honest opinions. Each week they will act as agony aunty-ji’s and answer queries and questions from the public. If you’d like to get involved email: ps.makeitmakesense@gmail.com
Content provided by psmakeitmakesense. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by psmakeitmakesense or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Friends Sureena and Trishna discuss all-things Asian and the impact of being an Asian woman in today’s society. They shine a light on topics often considered taboo in Asian culture, whilst providing their honest opinions. Each week they will act as agony aunty-ji’s and answer queries and questions from the public. If you’d like to get involved email: ps.makeitmakesense@gmail.com
Trishna and Sureena are reunited! And they try to make sense of growing up brown and the beauty standards they had to live by. Whether that be dealing with body hair, weight changes or judgement because of their skin tone, they've got it all covered! If you want to get involved then email ps.makeitmakesense@gmail.com or send a DM via Instagram or TikTok. Please like, share, rate, subscribe - it all really helps the podcast grow!…
In this episode Sureena is joined by her very good friend, Heenal Malde. They discuss their favourite topic - periods! More specifically why it is still a taboo topic in South Asian culture and how men can be allies when it comes to supporting the women in their lives going through periods. Heenal talks openly about her experiences with Polycystic Ovary Syndrome (PCOS) and Premenstrual Dysphoric Disorder (PMDD) to raise awareness about the two conditions. If you would like more information then please see the links below: https://www.mind.org.uk/information-support/types-of-mental-health-problems/premenstrual-dysphoric-disorder-pmdd/what-is-pmdd/ https://www.nhs.uk/conditions/pre-menstrual-syndrome/ https://www.nhs.uk/conditions/polycystic-ovary-syndrome-pcos/ And if you would like to join in the conversation then email ps.makeitmakesense@gmail.com or send a DM to PS. Make It Make Sense via Instagram or TikTok, and let's make sense of the nonsense!…
In this episode we'd like to introduce you to Parampreet Bahia, or Pam as she is known to her friends. Pam talks openly about her experiences with miscarriage and infertility and the journey she has been on to rebuild herself. It is an emotional conversation, but a much needed one to break the stigma that surrounds topics like these. For anyone affected by this episode or would like more information, here are resources that Pam mentions: https://www.miscarriageassociation.org.uk https://www.instagram.com/miscarriageassociation?igsh=MWo0YmI3eG9vbGZucQ== https://www.instagram.com/tommys?igsh=bTRuN3RkYmtuZ3dy https://www.instagram.com/asian_miscarriage_hub?igsh=MWFoMXdpdGtmaGtnYQ== https://www.instagram.com/sayinggoodbye_charity?igsh=MXI2ZGxudTBtYmlsNA== https://www.instagram.com/zoeadelle?igsh=eWl5ZmYyb3ZsMG14 https://hopebereavementsupport.com Also follow Pam's Instagram and TikTok: https://www.instagram.com/afolpambuilds?igsh=eTl5c3V4b2w4ZWF5 If you have a story or question you would like featured on the podcast then email ps.makeitmakesense@gmail.com or DM us on Insta or TikTok.…
How cultured are you? Do you carry out certain traditions even though you don't quite understand the meaning behind it? And should we make more effort to learn our mother tongue? Trishna and Sureena explore this and more! If you'd like to get involved and send in a question or story then email ps.makeitmakesense@gmail.com or send a DM on the PS. Make It Make Sense Insta or TikTok! Let's make sense of the nonsense!…
Guess who's back back back, back again - it's Joshua! Joshua and Sureena try to make sense of what an Asian man's role is in a household and how that may have changed over the generations. If you want to hear more about if men have become more emotional and what we hope for the next generation then have a listen now! They also have a big announcement to make... And we want you to get involved in the fun - if you have a question or story you'd like to share on the podcast then email ps.makeitmakesense@gmail.com or send a DM on Instagram or TikTok just search for PS. Make It Make Sense!…
Trishna and Sureena try to make sense of superstitions and why many South Asian's (including Trishna!) live their lives by the rules of superstitions. Are there any superstitions you believe in? Would you walk under a road sign or across three drains? Let us know by getting in touch! Send an email to ps.makeitmakesense@gmail.com or DM us on Instagram or TikTok just search for PS. Make It Make Sense!…
It's Valentine's day! So of course Trishna and Sureena had make sense of all things Valentine's and ask - is it overrated? Is it celebrated by Asians? Does Valentine's day become more or less special the longer you're in a relationship? Listen to their take now! And if you want to get involved to share a story or ask a question then email ps.makeitmakesense@gmail.com or DM us on Insta or TikTok, just search for PS. Make It Make Sense!…
Trishna is unavailable for this week's recording but don't fear, Sureena has roped in her husband, Josh, to make sense of interfaith marriages! Sureena is Hindu Punjabi, Josh is Malayali Catholic. They talk honestly about how they navigate being part of different religions and the impact that has on bringing up their son. If you'd like to get involved and have your stories or questions shared on the podcast then email ps.makeitmakesense@gmail.com and also check out our Instagram and TikTok pages at PS. Make It Make Sense!…
Trishna and Sureena try to make sense of the friendships that have lasted and those that haven't and ask the question - do Asian's make better friends? If you'd like to get involved and have your stories or questions shared on the podcast then email ps.makeitmakesense@gmail.com and also check out our Instagram and TikTok at PS. Make It Make Sense!…
In this episode Trishna and Sureena reflect on their wedding experiences and try to make sense of it all! How would your family feel if you married someone of a different religion? Would you let your sister organise your honeymoon? And did your wedding get affected by the Covid pandemic? All this and more can be found right here! Expect candid, open and honest conversations and of course laughter along the way! They also answer some of your questions too! To join in the fun on future podcasts email ps.makeitmakesense@gmail.com with your questions or stories and visit the PS. Make It Make Sense Instagram and TikTok pages.…
What makes you you? What values define you? Trishna and Sureena explore this and more in the very first episode of PS. Make It Make Sense! If you'd like to join in on the fun too then email ps.makeitmakesense@gmail.com and follow check out the PS. Make It Make Sense Instagram and TikTok pages too!
Friends Sureena and Trishna discuss all-things Asian and the impact of being an Asian woman in today’s society. They shine a light on topics often considered taboo in Asian culture, whilst providing their honest opinions. Each week they will act as agony aunty-ji’s and answer queries and questions from the public. If you'd like to get involved email: ps.makeitmakesense@gmail.com…
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