Inside Health Care #94: John Palmieri, Maria Stanfield & the Ground Game for Behavioral Crisis Mitigation

Quality Matters: A Podcast by NCQA

This episode of “Inside Health Care” features three interviews recorded live at NCQA’s inaugural Health Innovation Summit in November 2022. We first talk about the national "988 Suicide and Crisis Lifeline" with a broader look at behavioral health crisis management at the national, county and community levels. Later on, we get an inside look at NCQA’s Recognition programs.

John Palmieri, MD, is a Senior Medical Advisor at SAMHSA. He’s also Acting Director for the 988 and Behavioral Health Crisis Coordinating Office. This episode begins with a clip from the full interview with Dr. Palmieri, featured in our sixth mini-episode from our limited series "A View from the Summit". For more information and resources your community can use, click here to download the SAMHSA 988 toolkit.

Maria B. Stanfield is Director for Strategic Operations in Administration for the Detroit Wayne Integrated Health Network. This behavioral health-focused network, with hundreds of providers, serves over 75,000 adults and children in Detroit and surrounding Wayne County, Michigan. She discussed her company's approach to behavioral crisis management as well as her perspective on the national "988 Suicide and Crisis Lifeline".

Next, NCQA Recognition Programs Policy Manager Fatin Yousufzai gives us the inside scoop on strategies for practices seeking PCMH recognition.

Finally, our Fast Facts segment focuses on December's Safe Toys and Gifts Month observance, alongside a description of NCQA's “Children and Adolescents’ Access to Primary Care Practitioners" HEDIS measures. We also give information on the NCQA Phyllis Torda Health Care Quality and Equity Fellowship and how you may qualify to apply.