Episode 80: Project Management and Communication, with Grant Hall

Recruit & Retain: Trucking Edition

Grant is a Project Manager for Lawrence Companies. Grant joins the Recruit and Retain: Trucking Edition podcast to share the initiatives the company is running to improve communication and trust and to create a culture of driver advocacy.

What you’ll learn about in this episode:

• How Grant found his way into his current role through a background in sales and factory operations
• Why Grant has found himself enjoying learning YouTube and the ways drivers can interact with the platform
• Why Lawrence Companies believes in integrating their operations and recruiting teams to work together towards strategies and planning
• What driver communication efforts Lawrence makes to create a culture of driver advocacy and openness
• Why Lawrence created a “driver lounge” on Facebook that only their drivers can have access to
• Why Lawrence went to one main phone number and extension for dispatch to avoid having overflow and tied up extensions, reducing missed calls by more than half
• How Lawrence’s mentor group has been set up to help with onboarding and communication, and why everyone at Lawrence has obtained their CDLs
• What valuable lessons Grant and his team have learned through the process of getting their CDLs
• How Grant is the first Project Manager in Lawrence history, and how his role involves finding and implementing process improvements and initiatives
• How Grant has been able to get drivers onboard with the idea of using video event recorders to prove what happened during incidents

Additional resources:

• LinkedIn: www.linkedin.com/in/grant-hall-1874b871/