It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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By Rachel Botsman. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Rethink Moments is the show that explores culturally significant ideas and events that changed how we think - and rethinks how these moments changed us. Join host Rachel Botsman on this journey into the hearts and minds of leaders, innovators, and creators - and listen as they rethink a profound moment from their careers. What went right, what went wrong, and what was learned?