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Manage episode 288599069 series 2794254
As CX Leader of the Year 2020, James is recognised as one of the UK's leading Experience Management experts. James is a Customer Experience Strategist and Business Transformation expert with a unique value add proposition across Sales, Operations, IT/CRM/Digital, Strategy and governance.
James joins Simon on the Podcast to discuss how the challenges of keeping the Post Offices open during the Pandemic and how this led to a number of innovations around the service offerings
#theproductivityexperts
Register for the Produtivity Forum 2024
Follow us on Twitter @Rethinkp
Connect to Simon on LinkedIn
Follow ReThink on LinkedIn
253 episodes
Manage episode 288599069 series 2794254
As CX Leader of the Year 2020, James is recognised as one of the UK's leading Experience Management experts. James is a Customer Experience Strategist and Business Transformation expert with a unique value add proposition across Sales, Operations, IT/CRM/Digital, Strategy and governance.
James joins Simon on the Podcast to discuss how the challenges of keeping the Post Offices open during the Pandemic and how this led to a number of innovations around the service offerings
#theproductivityexperts
Register for the Produtivity Forum 2024
Follow us on Twitter @Rethinkp
Connect to Simon on LinkedIn
Follow ReThink on LinkedIn
253 episodes
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