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A Mighty Team Of One - Chris Hudson - RevOps Rockstars - Episode # 35
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When you operate a small ops team, you need to have your processes down. Joining the show this week is a professional who excels at all aspects of operations. Please welcome to the show, Director of Revenue Operations at Otter.ai, Chris Hudson!
Chris sits down with David Carnes and Jarin Chu for a thoughtful discussion on the role of RevOps. Chris explores how Otter is using their own tool internally, how AI can help ops teams, the value of building a scalable dashboard, and why RevOps is a seller’s best friend.
Takeaways:
- To excel in RevOps, one must learn the importance of ruthless prioritization due to the limited time available for completing tasks. Additionally, mastering the art of saying no is crucial in order to focus on the most significant priorities.
- As a mighty team of one, Chris holds four pivotal roles, encompassing DealDesk, Business Systems, Go-to-Market Operations, and Reporting Dashboards. Through careful planning, Chris enabled efficient processes and data-driven decision-making.
- With a small ops team, you need to efficiently leverage outside help. While responsibilities like deal desk need to be handled internally, CPQ systems and data research are prime for outsourcing.
- A strong RevOps team allows sales to focus on selling, leading to increased opportunities and closed deals. By relieving them of administrative tasks and providing insights from reporting and analytics, time can be better utilized for maximum impact.
- An important cross functional initiative for any team to consider is taking information from the sales team and relaying that back to product teams. Innovation happens at the edge and bringing design teams closer to that edge results in a better product.
- While building a fleshed out dashboard can be a time consuming project, you will quickly reap the benefits. As future reports are requested, instead of rebuilding the dashboard, you can simply tweak the parameters to get the data you need.
- Otter provides a shared repository of information and an AI chat feature that helps align executives, product managers, and sales teams. Sharing this knowledge internally allows Otter to expedite their own ops processes.
Quote of the Show:
- “One of the main things that I love about my job is I get to teach.” - Chris Hudson
Shoutouts:
- RevOps Co-op: https://www.revopscoop.com/
- Wizards Of Ops: https://wizops.org/
- Modern Sales Pros: https://modernsaleshq.com/
- Stephen Daniels: https://www.linkedin.com/in/stephenhdaniels
- Jeff Ignacio: https://www.linkedin.com/in/jeffbethechange/
Links:
- LinkedIn: https://www.linkedin.com/in/cjhudsonsf/
- Website: https://otter.ai/
- Blog: https://cjhudson.com/
Ways to Tune In:
37 episodes
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