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Enabling Ops Teams With Collaborative Workspaces - Namrata Ram - RevOps Rockstars - Episode # 33
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Joining the show this week is an ops leader with experience leading global teams at scale. She’s a multi faceted ops pro, with experience in sales strategy, monetization, marketing, and business ops. Please welcome to the show, Head of Revenue Strategy and Operations at Notion, Namrata Ram! Nam sits down with David and Jarin to share how she leads Ops functions at Notion. She dives into the nuances of aligning cross functional initiatives as a PLG company, the balance between short and medium term initiatives, and how Notion’s AI is empowering teams around the world.
Takeaways:
- Proper management of a tech stack, including processes for testing and development, is crucial for empowering sales teams and minimizing the impact of system changes. This requires rigor similar to software development, even for customization changes.
- Outsourcing certain tasks, such as data cleanliness and repetitive work, can allow companies to focus on more strategic and complex responsibilities. Factors to consider include the complexity of the work, availability of talent, and fluctuations in workload.
- A key focus area for scaling a company is efficiently and responsibly establishing sales processes, methodologies, and operating cadence. These foundational elements are crucial for sustainable growth and achieving success in scaling efforts.
- Effective sales performance requires a balance between short and medium-term initiatives. While immediate change is possible in short deal cycles, significant results require two quarters of consistent effort to assess effectiveness and adapt accordingly.
- AI offers the ability to leverage personalized messaging and outreach to improve the conversion rate from outreach to meetings, ultimately leading to significant revenue impact.
- Notion's AI functionality offers features like summarization and improved writing, making work more efficient and impactful. By transforming meeting notes into action items and creating effective outreach, teams can enhance collaboration and productivity.
- In PLG companies, cross-functional initiatives between the growth and sales teams are crucial to impacting the full customer journey. By aligning onboarding processes with product usage from the beginning, teams can optimize the customer experience.
Quote of the Show:
- “All these different metrics that the teams are goaled on is indirectly your goal. Because your job is to make sure that they are successful.” - Namrata Ram
Shoutouts:
- Erica Anderson: https://www.linkedin.com/in/erica-anderson-54b5878/
- Eli Weiner: https://www.linkedin.com/in/eliweiner/
- Robert Frati: https://www.linkedin.com/in/rfrati/
Links:
- LinkedIn: https://www.linkedin.com/in/namrata-ram-715ba415/
- Website: https://www.notion.so/product
Ways to Tune In:
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