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BeyHive Insights: Improving the High-Demand Ticketing Experience

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Manage episode 357490276 series 3357750
Content provided by WillowTree. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by WillowTree or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Bow down, growth fans. It’s time to discuss Queen Bey and the “Renaissance” tour experience. Superfans Billie Loewen, Quin Hicks, Alicia Rose, and Zana Johnson evaluate and reimagine lifecycle marketing for Beyoncé’s global “Renaissance” tour. Together, they explore how a customer data platform (CDP) like Braze might have provided better experiences for ticket buyers.

Before ticket pre-sales launched, ticketing platforms anticipated that demand would exceed available tickets by at least 800%, prompting some superfans to pay thousands of dollars or travel thousands of miles to see the Queen slay. But never fear: we’re not letting price-gauging, poor communication, and subpar experiences break our souls.

Hot topics discussed:

  • How ticketing platforms can improve the state of ticket sales for high-profile events
  • The importance of uncomplicated communication in high-stress situations
  • Setting expectations upfront yields better results with users and fans

Keep the growth going:

  continue reading

57 episodes

Artwork
iconShare
 
Manage episode 357490276 series 3357750
Content provided by WillowTree. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by WillowTree or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Bow down, growth fans. It’s time to discuss Queen Bey and the “Renaissance” tour experience. Superfans Billie Loewen, Quin Hicks, Alicia Rose, and Zana Johnson evaluate and reimagine lifecycle marketing for Beyoncé’s global “Renaissance” tour. Together, they explore how a customer data platform (CDP) like Braze might have provided better experiences for ticket buyers.

Before ticket pre-sales launched, ticketing platforms anticipated that demand would exceed available tickets by at least 800%, prompting some superfans to pay thousands of dollars or travel thousands of miles to see the Queen slay. But never fear: we’re not letting price-gauging, poor communication, and subpar experiences break our souls.

Hot topics discussed:

  • How ticketing platforms can improve the state of ticket sales for high-profile events
  • The importance of uncomplicated communication in high-stress situations
  • Setting expectations upfront yields better results with users and fans

Keep the growth going:

  continue reading

57 episodes

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