It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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Revolutionizing the claims experience ft. TAL, Australia's largest life insurer
Manage episode 384866519 series 2846294
Content provided by SCOR Innovation Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SCOR Innovation Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
TAL, Australia’s largest life insurer, offers life insurance, critical illness, total and permanent disability insurance, and income protection coverage. They are using SCOR’s VClaims solution, powered by technology partner Adviser Connect in Australia and New Zealand, to revolutionize their entire claims experience. Digitalization, automation, and simplification in their claims processes is helping eliminate human errors while enhancing the human touch across their life insurance portfolio with personalization, optimization and specification to each claimant’s unique journey and needs. Ryan Gailey interviews Jackie Pemberton in this episode.
BIOS:
Jackie Pemberton is currently serving as the Process Improvement and Automation Manager at TAL for Life Insurance Claims. Having worked in Life insurance for 6 years, she has experience in all areas of claims, proudly identifying as a "claims nerd." Jackie is an active member of YALUCA demonstrating a passion for industry growth and development.
Ryan Gailey is a technical specialist and the claims automation lead at SCOR. He has more than 20 years of experience in life insurance, over 15 of those in leadership roles across technical, operations, learning, compliance, data, and change.
62 episodes
Share
Manage episode 384866519 series 2846294
Content provided by SCOR Innovation Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SCOR Innovation Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
TAL, Australia’s largest life insurer, offers life insurance, critical illness, total and permanent disability insurance, and income protection coverage. They are using SCOR’s VClaims solution, powered by technology partner Adviser Connect in Australia and New Zealand, to revolutionize their entire claims experience. Digitalization, automation, and simplification in their claims processes is helping eliminate human errors while enhancing the human touch across their life insurance portfolio with personalization, optimization and specification to each claimant’s unique journey and needs. Ryan Gailey interviews Jackie Pemberton in this episode.
BIOS:
Jackie Pemberton is currently serving as the Process Improvement and Automation Manager at TAL for Life Insurance Claims. Having worked in Life insurance for 6 years, she has experience in all areas of claims, proudly identifying as a "claims nerd." Jackie is an active member of YALUCA demonstrating a passion for industry growth and development.
Ryan Gailey is a technical specialist and the claims automation lead at SCOR. He has more than 20 years of experience in life insurance, over 15 of those in leadership roles across technical, operations, learning, compliance, data, and change.
62 episodes
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Similar to SCOR INNOVATION PODCAST
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