It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Customer Engagement and the Insurance Industry
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Manage episode 216592984 series 2437949
Content provided by Insurance Tomorrow and Allianz UK. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Insurance Tomorrow and Allianz UK or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for the insurance industry? In this episode of Insurance Tomorrow, hear from our experts on how companies are working to future proof their customer services. In this episode, host Nick Hewer talks to: Graham Gibson – Chief Claims Officer, Allianz UK and Chairman, Thatcham Research Heather Smith – Managing Director, LV= Direct Business Philip Graves – Consumer Psychologist, Associate at Frontier Economics and Author of Consumerology Insurance Tomorrow – A podcast brought to you by Allianz UK
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See acast.com/privacy for privacy and opt-out information.
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47 episodes
MP3•Episode home
Manage episode 216592984 series 2437949
Content provided by Insurance Tomorrow and Allianz UK. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Insurance Tomorrow and Allianz UK or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Technology has really shaken up the customer experience. Products and services are available around the clock at the touch of a button, and customers are interacting with companies through chatbots on their smartphones. So what does this mean for customer expectations, how are they changing? And what opportunities and risks does this present for the insurance industry? In this episode of Insurance Tomorrow, hear from our experts on how companies are working to future proof their customer services. In this episode, host Nick Hewer talks to: Graham Gibson – Chief Claims Officer, Allianz UK and Chairman, Thatcham Research Heather Smith – Managing Director, LV= Direct Business Philip Graves – Consumer Psychologist, Associate at Frontier Economics and Author of Consumerology Insurance Tomorrow – A podcast brought to you by Allianz UK
…
continue reading
See acast.com/privacy for privacy and opt-out information.
See omnystudio.com/listener for privacy information.
47 episodes
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