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The Scientific Approach to Providing a Stellar Customer Experience With Martha Brooke of Interaction Metrics

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Manage episode 394498962 series 3007902
Content provided by Jason Bader and Distribution Team. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jason Bader and Distribution Team or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Martha Brooke is a repeat guest on Distribution Talk for good reason. In her two previous visits, the founder and lead customer experience consultant of Interaction Metrics made a compelling argument for conducting customer satisfaction evaluations via third-party, objective methodology rather than an in-house survey.

This time, Jason chats with Martha about her most recent consulting case study, her favorite go-to techniques for analyzing customer interactions, and simple strategies for improving the entire customer experience.

CONNECT WITH JASON

LinkedIn

CONNECT WITH MARTHA

LinkedIn

***

For full show notes and services visit: https://www.distributionteam.com

Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.

This episode was edited & mixed by The Creative Impostor Studios.

Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.

  continue reading

162 episodes

Artwork
iconShare
 
Manage episode 394498962 series 3007902
Content provided by Jason Bader and Distribution Team. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jason Bader and Distribution Team or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Martha Brooke is a repeat guest on Distribution Talk for good reason. In her two previous visits, the founder and lead customer experience consultant of Interaction Metrics made a compelling argument for conducting customer satisfaction evaluations via third-party, objective methodology rather than an in-house survey.

This time, Jason chats with Martha about her most recent consulting case study, her favorite go-to techniques for analyzing customer interactions, and simple strategies for improving the entire customer experience.

CONNECT WITH JASON

LinkedIn

CONNECT WITH MARTHA

LinkedIn

***

For full show notes and services visit: https://www.distributionteam.com

Distribution Talk is produced by The Distribution Team, a consulting services firm dedicated to helping wholesale distribution clients remove barriers to profitability, generate wealth and achieve personal goals.

This episode was edited & mixed by The Creative Impostor Studios.

Special thanks to our sponsor for this episode: INxSQL Distribution Software, integrated distribution ERP software designed for the wholesale and distribution industry.

  continue reading

162 episodes

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