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Crafting Your Client Experience
Manage episode 372293881 series 3366385
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When planning this season, I took a poll of the top 5 struggles y’all are having in your Virtual Assistant businesses, and I’ve saved the best for last! One of the most important things you have to think about as a business owner is the client experience.
Every client goes through 3 phases: pre-client, current client, and renewal. It starts when they first encounter you and your content, and the relationship builds from there. You will need to manage their expectations throughout the process, help them feel welcome and supported, and make sure that they’re leaving your container happy.
But, when their contract, package, or container comes to an end, that doesn’t have to be the end of your relationship with them! Are they aware of how they can continue to work with you?
I have lots of ideas for you in this episode to make your client experience smoother and more profitable!
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Music credit: Bouncin’ Back by Reaktor Productions
A Podcast Launch Bestie production
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