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How self-management increases client and employee satisfaction, with Luke Kyte
Manage episode 361779177 series 3433960
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Implementing a self-managing organisation requires a shift in mindset and a commitment to creating a positive work environment. This involves giving employees trust, freedom and responsibility, as well as promoting health and wellbeing. In this episode, Henry and Maureen speak to Luke Kyte, a senior leader whose company made this transition.
Reddico is a self-managing SEO agency that implemented unlimited holiday, formed a salary panel, and measured success through metrics like the Net Promoter Score. All in place of things like pingpong tables and nights out that look great on social media, but don’t improve employee happiness or promote wellbeing.
Luke's three tips for creating a happy workplace
- Start with trust, building the company for the vast majority of people who want to do a great job and want ownership.
- Treat perks and benefits as the cherry on top, and focus on changing the organizational structure.
- Include people in decision-making and strategy across the business, particularly when going through a process of change.
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