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18: How to Respond to Google Reviews
Manage episode 362697510 series 3434956
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In this episode of "The Mondo Solution," Brandon and Jordan dive into the best practices for responding to both negative and positive Google Business Profile reviews (formerly Google My Business). They discuss the importance of timely responses, offering solutions, and avoiding defensiveness when addressing negative feedback. They also explore the significance of expressing gratitude, personalizing responses, and encouraging customer loyalty when responding to positive reviews. Tune in to gain valuable insights on how to navigate and leverage customer reviews on Google My Business for your brand's success.
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