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Ep059 Conflict Resolution and Difficult Conversations
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People pleasers and perfectionists. How do you feel about conflict?
Managing a difficult conversation around a client complaint or having to manage communication with one of your team that aren’t performing?
If it makes you want to crawl under a rock or have the ground swallow you up, you’re not alone.
There is a very real and biologically inbuilt reason that most of us aren’t fans of conflict or difficult conversations. Humans want to feel like they belong. And when we have to tell someone something they may not like or agree with, our brains are wired to associate this with being ousted from the tribe, which 100s of years ago would have meant our chances of survival significantly decreased.
In this episode I explain the importance of being proactive in these situations rather than reactive, so that you can deal with the inevitable nature of disagreements in any human interaction.
I share strategies that you can add into your toolkit so you avoid feeling disarmed when such issues arise and feel more empowered and in control.
Here are the highlights:
[00:28] Understanding Conflict Resolution in Business
[01:05] The Importance of Being Proactive in Conflict Management
[01:25] Personal Challenges Around Difficult Conversations
[02:21] Tools for Difficult Conversations
[03:08] Understanding the Role of Self Worth in Conflict
[03:55] Three Key Strategies for Conflict Resolution
[07:03] The Power of Cooperation in Conflict Resolution
[08:21] Moving from Threatened State to Solution Finding
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Click here to listen to Episode 10 of the Podcast on How to Say No
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