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The Jaded Mechanic Podcast
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Content provided by MRSM Productions and Jeff Compton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Jeff Compton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair. After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people's thoughts about our industry. So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.
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108 episodes
Mark all (un)played …
Manage series 3472465
Content provided by MRSM Productions and Jeff Compton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Jeff Compton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair. After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people's thoughts about our industry. So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.
…
continue reading
108 episodes
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The Jaded Mechanic Podcast

1 Tom Schearer - TOOLS, Training, and Team Development 1:23:07
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Tom Schearer of Schearer Sales and Service. Tom talks about the complexities of used car sales, emphasizing the importance of honest communication with customers and building long-term relationships over short-term profits. The conversation also touches on investing in specialized tools and training to stay competitive, and the value of strong shop culture and effective team collaboration. Want to go to TOOLS? Register HERE 00:00 Challenges in Used Car Dealership 08:34 "Dealers Prefer Used OEM Brands" 12:13 Limited Used Car Warranty Realities 19:53 "Tackling Car Repairs Holistically" 22:58 "Leadership Transition and Delegation" 26:16 Inconsistent Terminology Causes Confusion 35:17 Post-Warranty Car Maintenance Shift 38:33 Dealerships: Balancing Sales and Relations 45:36 Employee Transition Concerns 47:25 Chrysler Dealers' Hiring Agreement 56:23 Recognition Over Pay: Valuing Appreciation 01:01:36 Overcoming Fear: Embrace Collaboration 01:06:14 "Collaborative Collision Repair Insights" 01:12:32 "Importance of Knowledge Sharing" 01:14:50 Retirement and Mentorship Goals 01:18:49 Apology and Anticipation Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Lucas Underwood Gets Real About Leadership, Life, and Money 2:01:10
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton and Lucas Underwood get real about the realities of shop ownership and the repair industry. Lucas harps on why you need to build better systems and processes, mainly to avoid burnout. They both get heated about the technician pay structure, industry culture, and the crucial need for personal fulfillment and meaning beyond monetary success. 00:00 Intense Storms, Tornado Near Miss 06:15 "True Champions Plan for Success" 10:49 Complex Challenges in Industry Dynamics 20:06 Self-Reflection and Employee Turnover 25:07 Owner's Struggles with Management 30:23 "Chaotic Kitchen Reflections" 31:12 Automotive Industry Training Challenges 41:23 Welfare System Critique: Misallocation Concerns 45:03 Track and Tax Unbilled Services 47:12 Business Finance Transparency Needed 56:07 Rethinking Success Beyond Money 59:04 Career Pathing Concerns Discussed 01:03:14 Fishing: A Passionate Escape 01:12:29 Navigating Professional Boundaries 01:14:36 "Embracing Emotional Connections" 01:20:59 Helping Each Other: A Pipe Dream? 01:27:13 Eco Diesel Truck Dilemma 01:32:17 Online Complaints Over Car Repairs 01:38:54 Unnecessary Changes Disrupt Growing Shop 01:40:52 Emotion-Free Decision Making 01:46:20 "Challenging Stagnant Business Practices" 01:52:54 Building Character Through Purposeful Work Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Why Training and Networking Matter in Auto Repair | Bret Fadely 1:16:28
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton is joined by Brett T. Fadley to discuss the upcoming TOOLS training event in Lancaster, Pennsylvania. Brett shares how TOOLS got started and how far it's come, but then gets into the challenges the auto repair industry has today. To get where the industry needs to be, events like TOOLS are critical. Sign up for TOOLS here! 00:00 Understanding Financial Struggles of Shop Owners 05:46 In-Person Networking's Hidden Value 12:37 Business Challenges and Implementing Processes 19:56 Improving Shop Efficiency Discussions 23:38 Rust Advisory for Ontario Car Sales 29:48 Mechanics' Career Transition Paths 34:50 Car Repair Recommendations Debate 39:44 Changing Industry Perceptions Needed 47:55 Exit Scheduling Success in Auto Services 51:37 "Networking: Reducing the 'Suck' Factor" 54:46 Grateful for Career Purpose 59:28 Engine Installation Decisions in Shops 01:08:17 Limited Podcast Space Allocation 01:12:26 Summer Event Invitation Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Ben Dellaria From 3T's Automotive on YouTube | What's It Like Being a Mobile Mechanic? 1:49:24
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff chats with Ben Dellaria from the Three T's Automotive YouTube Channel. Ben reflects on his journey from working at dealerships and independent shops to becoming a successful mobile mechanic, emphasizing the importance of professional conduct and strategic decision-making in business. Jeff and Ben discuss the significance of transparency, particularly when addressing mistakes, highlighting how it builds trust with clients. 00:00 Podcast Recognition Milestone 06:17 Outdated Carburetor Lessons in 2001 15:36 Stagnant Career in Auto Shops 21:17 DIY Mobile Auto Repair Journey 24:47 Critique of Mobile Auto Repair Jobs 29:16 Optimizing Mobile Business Efficiency 35:19 Transmission Repair Dispute Explained 39:07 TikTok's Impact on Job Viability 45:38 Incentive-Pay Myth in the Auto Industry 51:47 "Focused on Vehicle Condition" 59:25 Nissan Clutch and Compressor Failures 01:02:11 Chevy Communication Issues Explained 01:09:08 Repair Value Beyond Hourly Rate 01:14:12 Florida Estimate Quoting Regulation 01:17:49 Drawing the Line 01:23:21 Corporate Dealer vs. Independent Dynamics 01:31:22 "Resentment Towards Unqualified Technicians" 01:36:27 Ignoring Advice: Miscommunication Issues 01:40:14 Avoid High-Liability Jobs 01:45:42 ASTA Networking: Transformative Experience Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Joshua Taylor Says The Repair Industry Has a Leadership and Accountability Problem 1:27:48
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry. 00:00 NADA Conference Insights 07:50 "Lack of Technician-Focused Tech Solutions" 12:24 "Technician Shortage and Dealership Challenges" 20:48 Comeback Strategy in Auto Shops 23:14 Work Order Communication Challenges 27:16 Raising Accountability Standards 36:13 Unicorn Productivity: Unrealistic Shop Standards 38:21 "Maximizing Team Potential Gradually" 44:31 "Ownership in Decision-Making" 52:49 Technicians' Pay Vs. Job Satisfaction 54:52 Parts Counter Frustration 01:01:30 Persistent Communication on Equipment Damage 01:06:39 High Demand for Skilled Workers 01:11:17 Seeking Validation: A Men's Issue 01:20:41 "Beyond Pay: Valuing Technicians" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Keith Perkins Gets Mad Daily At How Shops Are Ran 1:50:19
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Today, Jeff is joined by Keith Perkins from L1 Training and Diagnostics. Keith gets fired up about investing in your own skills and tools to succeed in the automotive repair industry. They both comment on issues with flat rate systems and how they can negatively impact the teamwork culture within a shop. Additionally, Keith shares his journey of starting L1 as a mobile diagnostic and programming service, emphasizing the need for proper diagnostic processes and the challenges faced with aftermarket parts. 00:00 "Finally Got Keith on the Podcast!" 06:21 "High Crime and Prison Density" 13:00 Christian Brothers Franchise Challenges 18:15 Invest in Self-Toolkit Development 21:46 "Flat Rate Industry Frustrations" 27:09 Quick and Dirty Car Repairs 35:46 Engine Troubleshooting Steps 39:16 "Basic Diagnostics: Data Scans First" 46:26 Admiring Unique Perspectives 49:46 "Intense Training Experience Reflected" 54:04 Faulty PCM Causes Car Malfunction 01:02:10 Hiring Tension Among Technicians 01:07:31 Hourly vs. Flat Rate Talent Debate 01:10:02 Winning Arguments with Confidence 01:13:43 "Frustration with Unanswered Questions" 01:21:44 Employee Benefits and Compensation Issues 01:23:41 Industry Challenges and Perseverance 01:32:15 "Impact of Time on Flat Rate Work" 01:35:45 Car Part Procurement Challenges 01:39:47 Holistic Approach in Auto Repair Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Challenges vs Rewards in Mobile Diagnostics | Sean Tipping 1:13:40
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton is joined by fellow podcaster Sean Tipping. Sean talks about his journey in the automotive industry and how he got to where he is today. He highlights the challenges and rewards of working on complex automotive diagnostics, such as parasitic draws and network-related issues. Sean also addresses the balancing act of time management and discusses his decision to take a break from podcasting. 00:00 Simplifying Concepts for Teaching 05:54 Industry Engagement and Mobile Shift 15:37 "Call Sean for Network Issues" 16:57 Parasitic Draw Challenges in Auto Repair 25:43 Therapeutic Reflections in Business Interviews 28:32 Taking a Break from Routine 35:57 Revealing Industry Secrets to Laymen 40:16 Finding Career Fulfillment 45:51 "Mobile Diagnostics Challenges" 47:56 Car Repair Value Debate 55:08 Diagnostic Challenges in Car Repairs 59:09 Tiered Diagnostic Pricing System 01:04:41 Faulty Scan Tool Misleads Diagnosis 01:11:02 "Podcast Promotion and Gratitude" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Remember Monster Garage? Tom of Big Dog Custom Diesel Says That Show Changed His Life 1:15:06
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode of The Jaded Mechanic, Jeff Compton chats with Tom from Big Dog Custom Diesel. Tom remembers his appearance on Monster Garage and how that kickstarted his career transition from working at a Ford dealership to starting his shop. He and Jeff also cover the struggles of running a business, especially on finding quality staff and managing business finances. 09:13 "Reconnecting Over Hot Dog Cart" 12:09 Trailer Upgrades and Requirements 19:49 "Overcoming Financial Struggles" 24:16 Experience vs. Theory: Importance 28:29 "Prioritizing Expensive Repairs" 33:57 North Carolina Store Transformation 41:36 Challenging, Self-Inflicted Positivity 45:47 Efficient Work Strategy Debate 47:44 Old School Toolbox Enthusiast 57:10 Weird Industry Perception of Discounts 01:00:02 Vehicle Brake and Rotor Issues 01:05:34 Striving for Excellence 01:09:25 "Tekmetric's Impressive Features" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Zach Cypert | Why Does Everyone Get So Upset Online? 1:23:44
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode of The Jaded Mechanic podcast, Jeff Compton is joined by Zach Cypert from L1 Diagnostics. Today, he and Jeff talk about the outrageous things people say in popular Facebook groups, and share stories about misdiagnosed or improperly repaired jobs. 00:00 Journey to Automotive Shop Career 08:03 Pro Tech Program Experience 13:53 Shop Communication and Inspection Practices 16:47 Diagnostic Charges Misunderstood 24:06 Efficient Roadside Auto Service Solutions 32:12 Workplace Frustration and Unpaid Labor 37:39 Complaints and Profitability Concerns 38:28 Documenting Job Duties and Expectations 48:20 Avoiding Online Drama 52:09 Cost Assessment in Business Decision-Making 57:30 Comprehensive Vehicle Inspection Process 01:02:36 Dealership Encounter: PCM Update Challenge 01:07:39 Auto Repair and Diagnostics Offer 01:10:20 Truck Fuel Efficiency Insight 01:17:41 Cautious Communication and Humility Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Drac From TikTok (Eric Pierce) | Stories and Struggles 2:10:45
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff welcomes Eric Pierce AKA Drac from TikTok. Eric shares his journey through the dealership, highlighting his challenges with management and the lack of adequate compensation, despite the high door rate. He also talks about the physical toll of the job after his motorcycle accident, which led to pursuing a different role with Lime Scooters. 00:00 TikTok Algorithm and Life Updates 11:10 Tech Apprenticeship Shift 31:46 Refusing Service: A Mechanic's Stand 35:01 Commission for Service Advisors, Not Techs 52:09 Unmotivated Employee Struggles to Learn 56:39 Teeth Misalignment and Workshop Support 01:05:12 Neglected Car Battery Causes Issues 01:23:09 Easier Work Than Auto Mechanic 01:27:11 Career Reflections: The Grind Culture 01:44:01 Misunderstandings, Not Ripoffs, in Auto Repairs 01:53:07 Government Mandates on Vehicle Efficiency 01:58:31 "Online Dogpiling Concerns" 02:06:18 Technicians, Not Malicious, Often Exploited Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Is the Future Scary Or Exciting? | Mickey Leech with Schumacher Electric 1:13:04
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Mickey Leech is the CEO of Schumacher Electric. Today, he and Jeff talk about the EV battery charging market, other industry technological advancements, and how to grow within today's industry. They also discuss how to support and equip young technicians with tools, training, and care, to help the industry over the next few decades. 05:50 Tech Evolution: Overcoming Information Barriers 13:23 Innovative Wireless Charging Solution 18:26 Shift in Appreciation for Loud Cars 25:39 Vintage Schumacher Battery Charger Nostalgia 30:51 Tech Life: Untold Stories 32:45 Embrace New Technology in Business 37:04 "Dealership vs. Independent Shop Dynamics" 46:11 Flexible Work Schedules for Technicians 47:46 Collaborative Workplace Success Strategies 57:05 Seniority Doesn't Equal Leadership 01:01:53 Seniority vs. Skill in Trades 01:04:11 Investing in Employee Tool Development 01:09:29 Excited to Connect at Future SEMA Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 If You Feel Handcuffed To Your Job, Murray Voth Is Here To Help 1:26:23
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Murray Voth from RPM Training chats with Jeff. Murray starts with what he called "emotional discounting" at repair shops, and how the industry needs to shift from this. He also discusses shop owners' challenges when they feel "handcuffed" to their businesses and explores ways to strike a balance between working in the industry and strategizing for its growth. 00:00 Business Coaching & Consulting Expansion 08:01 "Benefits of Online Coaching" 12:13 "Business Evaluation and Consultancy Insights" 18:30 Bypassing Front Desk for Control 25:30 Behind-the-scenes Business Strategy 30:25 Delegation and Succession Planning 33:16 Business Closure Due to Owner Retirements 41:28 Car Ownership Financial Struggles 45:36 Understanding Personal and Professional Values 48:55 Overlooked Auto Maintenance Education 55:44 Choosing Quality Over Cost 58:49 Learning Technical Skills Hands-On 01:04:08 Streamlined Service Through Effective Communication Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Lester Kovacs from Dorman Products | The Repair Industry Needs Better Communication 1:21:37
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Lester Kovacs is from Dorman Products. Today, he and Jeff discuss the challenges faced by Dorman in obtaining feedback from technicians about defective parts and why they need better communication from the industry. Jeff reflects on the reputation of aftermarket parts and that he's seen Dorman make improvements in that area. Lester also shares what's next for Dorman as they think about the future and the EV market. 00:00 Success in Diesel and Auto Parts 10:14 First Job in Automotive Industry 11:33 Innovative Product Development Role 19:05 Optimizing Automotive Part Reliability 23:06 Technician Ingenuity and Collaboration 31:01 Remanufacturing Enhancements via Failure Analysis 36:01 Communication Gaps in Auto Services 40:09 Tech Training: Progress and Challenges 44:22 Window Regulator Redesign Challenges 48:32 Expanding Beyond Light Duty Fleet 53:10 Tech Issues Render Cars Obsolete 01:01:42 Improving Dealer-Customer Collaboration 01:03:49 Tech Struggles with RF Hub Shortage 01:11:29 Aftermarket Solutions for EV Failures 01:16:41 Constructive Feedback Over Negativity Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Big Iron Doctor from TikTok Talks About Issues in the Heavy Equipment Industry 1:24:03
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Today's guest is Josiah Meiring, the Big Iron Doctor on TikTok. Josiah talks about the issues in the heavy equipment servicing industry, particularly how technicians are severely underpaid. He talks about when he worked at a John Deere dealership and why he left to be a mechanic, saying his diagnostic skills needed to improve. Josiah also shares advice on starting a business, saying it's really important to have proper training and certification. 00:00 Pipeline Equipment Experience 08:33 Working in Extreme Heat: Strategies 11:28 Pipeline Mechanic Opportunity: Higher Pay 18:44 Freelance Mechanic's Journey 22:04 Curiosity and Learning Mindset 30:53 Helping in Hurricane Aftermath 36:39 "Navigating Bootleg Software Challenges" 40:37 Understanding System Technology Reluctance 44:22 Applied Failure Analysis Explained 50:12 Exorbitant Repair Quotes Dispute 54:24 Equipment Maintenance: Big vs. Small Contractors 01:02:51 Minimum Tech Education Demand 01:07:51 Lack of Industry Standard Certification 01:12:56 Not a Truck Mechanic 01:14:19 Complex Truck Systems Challenges 01:19:43 Celebrating Everyday Fixers Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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The Jaded Mechanic Podcast

1 Mike Allen Says Ethics Need to Improve in Auto Repair 58:44
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Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Mike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors. 00:00 Training: One Size Doesn't Fit All 05:53 Streamlined Vehicle Inspection Process 09:04 Car Repair Estimate Process 11:34 Auto Repair Support for Complex Cases 15:01 Technicians Resist Changing Write-Up Process 18:09 Service Communication Issues 19:47 Diagnostic Decision: Cost vs. Certainty 25:09 Transparent Interview Process Benefits 27:16 Natural Leader's Journey 30:42 Generational Impact of IGO Expo 33:35 Expanding Perspectives through Dialogue 36:06 Commitment to Business Process 41:42 Disagreement on Shop Owner's Reputation 44:56 Changing Communication in Skilled Trades 46:45 Career Advice for Young Tradesperson 50:00 Balancing Growth and Workforce Priorities 53:08 "Top Technician in Industry" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…
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