Evolving your Customer's Banking Experience with Trust

Banking on Disruption

Ever wondered why trust is so crucial in banking today?

To help answer that question we welcome Jack Hubbard, one of the nation's top 100 most trusted business leaders, to discuss the evolution of trust in banking. We delve into how the behavior of customers has been changing over the years and why a customer-first culture and consistent communication have a vital role. Jack enlightens us on how digital platforms help banks connect more effectively with their customers.

Next, we shift our focus to the significance of leadership and coaching within banks. We all know that creating and maintaining a successful culture is no child's play. It's pretty much like remodeling a house - demanding and not always fun, but something you've got to work on every day. We chat about the importance of training our salesforce and how they can build genuine relationships in banking. We also talk about the common traps relationship managers often fall into while selling and the best practices they should be embracing instead.

To close our conversation, Jack shares his wisdom on the importance of continuous learning in the banking sector. We discuss how to shift from initial discovery conversations to presenting solutions and why banks should banish cross-selling (and embrace cross-solving). We wrap up with Jack's advice on staying updated in the banking industry, emphasizing the need to keep learning and refining your skills to stay ahead. Don't miss out on this episode packed with invaluable insights for all you banking enthusiasts out there. Tune in and keep yourself informed.