Are you overengineering the client experience?
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Episode 63 - Are you overengineering the client experience?
In this episode, we tackle the subject of 'overengineering' in client experiences. Highlighting the often-overlooked concept that less can sometimes indeed be more, we broach the importance of ensuring simplicity and efficiency in our business practices. Drawing from personal accounts, we uncover how well-intentioned efforts to enhance experiences can sometimes culminate in wasted resources and suboptimal outcomes. We stress the need to truly understand what our clients require, rather than making assumptions or overloading our services to substantiate the price point. After sharing our personal missteps, we underline the significance of valuing functionality above aesthetics and concentrating on delivering client value in a practical, resource-friendly way.
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Angela and Anke unpack crucial but often overlooked topics to help you get found and noticed by your ideal clients, AND we open up the floor for hot seat coaching and Q&A, so you get YOUR questions answered.
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80 episodes