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The Art of IT Communication in the Digital Age: Insights from Nathaniel Morris
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Welcome to another stimulating cup of Digital Coffee: Marketing Brew. We've got a special blend steaming with insights on the critical intersection of IT and business communication. Joining us is Nathaniel Morris, an aficionado of IT leadership with over 20 years of bridging the gap between technology and business strategy.
In this episode, we'll dive deep into the art of cybersecurity hygiene and tackle the pervasive issue of technical debt. Nathaniel will shed light on how nurturing relationships and fostering collaboration can enhance our understanding of IT's role in the modern business landscape. He'll share practical tips on how IT professionals can effectively communicate complex technical information to management and peers, and why developing a shared vocabulary is fundamental in this process.
We'll also unpack the importance of crisis communication within the IT sphere, as Nathaniel and I discuss the nuances of managing the fallout of cyberattacks. From the initial steps of managing confusion to the long-term strategies of establishing trust and confidence in your IT department, this episode is a masterclass in IT communication that you won't want to miss.
3 Fun Facts
1. Nathaniel Morris is a tea drinker despite the podcast's name suggesting a coffee theme.
2. Nathaniel Morris has a substantial dual expertise in both technology and business, with around 20 years of experience navigating the two fields.
3. Brett Deister shared a personal anecdote about his negative experience with LastPass where he faced security issues, including unauthorized Amazon purchases and his account being blocked.
Timestamps:
00:00 Communication between business and tech is crucial.
04:05 IT jargon can disconnect and hinder communication.
07:39 Encourage communication through newsletters and videos.
10:21 Understand people, write from their perspective effectively.
13:29 Prepare and designate a communication leader beforehand.
18:39 Company awareness of cyber attacks' impact timeline.
20:39 Fatal flaws: Suppression and guessing lead to trouble.
26:37 Internal communication tools aid in information sharing.
29:03 Improve, build relationships, collaborate, educate, become a coach.
30:51 Gratitude for listening and future communication tips.
π¬ Want to get involved? Leave us a comment, give us a 'like,' and follow us for more insights. Join our Locals for lively discussions, and if you've got questions, email us at bdeister@digitalcafe.media!
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