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Rejection to Retention: The Self-Made Success Story
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Unlock the secrets of customer retention and CX mastery with our latest episode featuring expert Eli Weiss, VP Retention Advocacy at Yotpo. Join us as Eli shares his inspiring journey from facing countless rejections to becoming a trailblazer in customer experience.
In this juicy episode, we're squeezing out insights on leveraging AI for sentiment analysis in the early stages of a brand's life, the vital role of inclusive and respectful interactions within the industry, and the definitive edge that kindness offers in both B2B and B2C landscapes. Eli and I also share the ripe details of our transitions across different industry roles, and how these experiences shaped our understanding of diversity and customer experience strategies.
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What’s inside The Juice this week?
00:00 - 10:11: CX & Retention: Advocating for Customer Needs
10:11 - 17:00: Tools for Community Building
17:00 - 29:09: Use Targeted Email Strategies
29:09 - 43:03: AI in Customer Service and Other Trends
43:03 - 51:51: Challenges in Business Retention and Overcoming Rejection
51:51 - 57:24: Imposter Syndrome in a CX Career
57:24 - 01:01:11: Loyalty Programs: Enhancing or Hindering CX?
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