))
Secrets to Stellar CX with Dr Squatch's Roma Yumul
Manage episode 424584479 series 3554623
Content provided by Jess Cervellon. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jess Cervellon or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Tune in to the latest episode of "The Juice with Jess Cervellon" as she interviews Roma Yumul, the CX Manager at Doctor Squatch, a men's personal care brand carving a niche with naturally derived soaps and unique scents.
Roma delves into the significance of building strong relationships with freelancers for enhanced work output and the pivotal role of open communication and personalized interactions in customer retention. Learn about Doctor Squatch’s comprehensive approach to customer support, utilizing various channels and data analytics to understand customer sentiment and drive business decisions.
Discover how Doctor Squatch balances its brand voice across different platforms and the challenges of implementing AI tools while maintaining top-notch customer experience. Roma discusses the importance of embedding the brand's voice within the support team and ensuring consistent, natural communication with customers.
----------------
Don’t miss this insightful conversation on delivering exceptional customer experiences with Roma Yumul on "The Juice with Jess Cervellon."
The Juice with Jess is powered by Kustomer.
Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
X/Twitter: https://twitter.com/justjessssss
Instagram: https://instagram.com/jessapplesauce
23 episodes
Share
