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Should We Join Frontier Airlines in Eliminating Calls?
Manage episode 407193187 series 3558719
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Join Amas and Bob as they discuss eliminating phone calls from contact centers:
Before you join the movement to eliminate phone calls from your contact center you should listen to this.
Select quotes.
- "I think they are trying to kill the phone call because they're expensive...."
- "Is frontier airline the model for customer service?"
- "At the end of the day, if I think of the best phone call I have ever had with a customer service agent, I still wish had never happened...."
And much more
Contact Amas and Bob.
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