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What is Workforce Management?
Manage episode 407193191 series 3558719
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Ever had 100,000 people waiting in line and angry? You know it is your fault? Have you ever made all your coworkers mad? Today Bob Furniss and I discuss Workforce Management.
- Why WFM deserves more empathy
- Why WFM is a lot of art and a lot science
- Wat makes WFM such a complex job
And much more ...
Contact Amas and Bob.
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