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How to manage mistakes with your team and tradies
Manage episode 409112013 series 3564133
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Mistakes happen. We can’t stop them; we can only choose how we feel about them.
In today's episode, we’ll explore the power of embracing mistakes as opportunities for growth. We’ll share the lessons we’ve learned from our own mistakes, as well as our insights on creating an environment that empowers our team to take risks and learn from their experiences.
Empowering Our Team: Leaders play a pivotal role in shaping the culture of a team, and they must create an environment where mistakes are allowed. When team members feel they have the freedom to make mistakes, they tend to think more critically and take ownership of their actions. It also leads to fewer interruptions and more efficient problem-solving.
The Importance of Team Dynamics: It’s also crucial to build a supportive and trusting team. Toxic team members can disrupt the learning and growth process by blaming others for mistakes and avoiding accountability. On the other hand, a team in harmony will feel comfortable admitting their mistakes and will collaboratively work towards a solution.
Creating a Low-Risk Environment: While you should allow mistakes, you also need to create a low-risk environment for that to happen. Matt suggests setting clear boundaries based on the level of experience and the potential impact of the mistake. For instance, a first-year apprentice should not be expected to perform tasks beyond their skill set, while a site lead may have more autonomy. By defining these parameters, leaders can empower their teams without compromising quality or client satisfaction.
Learning from Mistakes with Client Relationships
We also touch on the challenges of managing client relationships in the construction industry. We’ve both made mistakes in this area and learned some hard lessons. Matt emphasises the importance of maintaining control and managing client expectations. Hamish highlights the significance of fostering open communication and trust.
Remember: making mistakes is not only acceptable but also necessary for personal and professional growth. We hope this conversation provides some insight on how to create an environment where your team can grow and thrive.
LINKS:
Sanctum Homes: www.yoursanctum.com.au/
Carland Constructions: www.carlandconstructions.com/
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