CSMs NEED Great Skills | TDSU Ep. 33 Lifetime Value podcast

19d ago 12:21

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Maybe not nunchuck skills, bow hunting skills, or computer hacking skills. But girls-- no, COMPANIES, only want CSMs who have great skills. We break down what those skills are.

What skills are we missing? Tell us your thoughts!

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

⏱️ Timestamps:

00:00:00 - CSMs NEED great skills

00:01:30 - Setting the Stage: Skills Rubric for CSMs

00:03:00 - Essential Skills #1: Communication

00:04:00 - Persuasion in Customer Success

00:05:00 - Technical and Problem-Solving Abilities

00:06:00 - Data Analysis

00:07:30 - Business Acumen and Customer Understanding

00:09:00 - Effective Delegation and Management

00:10:30 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

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Website: https://www.lifetimevalue.show

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

73 episodes