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181: Jill Raff - EX2CX the secret formula to Business Success
Manage episode 423323873 series 3579633
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Jill is a globally recognized expert, amongst the Top 150 Global Customer Experience Thought Leaders and Influencers, who teaches companies how to Transform Transactions into Interactions™ through her methodology connecting the employee experience (EX) to the customer experience (CX) – EX2CX®.
In this episode, we discuss the relationship between Employee Experience and Customer Experience, and why putting employees first is crucial for the success of any business.
https://www.businessmic.com/jill-raff/
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