))
183: Dr. Lucy Kiruthu - The role of every individual in delivering an exceptional experience
Manage episode 423323871 series 3579633
Content provided by Daudi Mugabi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Daudi Mugabi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Dr. Lucy Kiruthu is a CX thought leader with a PhD in Strategic Management. As a lead consultant at Evolve CX, she has led over 110 CX projects and trained over 12,000 staff. She is a founding member of ICX-Kenya and a consultant with Stanford Seed Business Transformation program.
In this episode, we discuss the important role that every individual within an organisation plays when delivering exceptional service to customers.
https://www.businessmic.com/dr-lucy-kiruthu/
100 episodes
Share
